Nadia ZEROUAL
Mississauga,ON
Summary
Dedicated and results-driven Quality Assurance Manager with more than 8 years’ experience in the food industry. Proven track record of implementing and managing quality assurance programs to ensure compliance with regulatory standards and customer requirements. Skilled in leading cross-functional teams, developing and implementing quality control processes, and driving continuous improvement initiatives. Strong understanding of food safety regulations and GFSI requirements. Excellent communication and leadership abilities, with a focus on fostering a culture of quality and excellence throughout the organization.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Quality Assurance Manager
Newrest Ont
06.2022 - Current
- Responsible for maintaining GFSI Certification : Halal / FSSC 2200 / ISO 9001
- Implemented and maintained robust quality system to ensure the compliance with CFIA as well as the industry standards such as HACCP, SQF, BRC and FSSC 22000.
- Leading food safety inspections and internal audits to ensure adherence to the standards and to identify and address quality issues
- Established and maintained food safety policy, procedures, products specifications, and CCP /OPRP Records
- Responsible for the supplier approval program, conducting onsite audits, risk assessment and documentation follow up.
- Managed Customers complaints, performed the investigation, the root cause analysis, implemented CARs
- Supervised a cross-functional QA team and overseeing the planning, execution, and reporting of QA activities
- Developed and delivered training and refreshers in term of GMPs, HACCP, Allergens, Health and Safety and Safety& Security
- Organized the Mock Recall Process and traceability exercise
- Led the management review meetings to evaluate the effectiveness of quality and health and safety and environmental KPIs , to identify areas for improvement,s and to drive strategic decisions
- Managed microbiological testing of raw materials, finished products, and environmental samples
- Promoted food safety culture, quality achievement and performance improvement.
Quality Assurance Supervisor
TK Fresh Produce
09.2021 - 06.2022
- Implemented quality control procedures and protocols to ensure product integrity and regulatory compliance
- Conducted daily inspections of production facilities and equipment to ensure compliance with company food safety standards
- Delivered onboarding training of new employees and refreshers in term of food safety, Health & Safety, WHEMIS and sanitation process
- Investigated customer complaints and deviations, identified root causes, and implemented corrective and preventive actions to prevent recurrence
- Implemented and maintained pest control programs
- Effectively coordinated with CFIA inspectors during routine facility audits and inspections
- Conducted microbiological testing on raw materials, finished products, and environmental samples to monitor product quality and sanitation.
- Perform equipment calibration (Thermometers, scales, Fridges thermometers, ovens)
- Prepared reports and presentations on quality performance, trends, and improvement initiatives for management review
Education
Master of Science - Food Science, Advanced Food Technologies
Artois University
France 2012
Master of Science - Agri-Food Industries
Technical Science University
Morocco2011
Skills
- Detail oriented, analytical thinking
- Strong leadership, Team player
- Excellent communication skills
- Strong interpersonal skills
- Problem-Solving & Time Management
- Promoting food safety culture
- Continuous improvement
- Bilingual : English, French
Accomplishments
Received customer award (British Airways) for achieving excellence in food safety - 2023/2024
Led a cross-functional team to successfully attain blue score of BRC audit - 2023/2024
Successfully maintained Newrest GFSI Certificates.
Successfully spearheaded the implementation of digital CCP record using winrest software at Newrest Toronto
Implemented a deep cleaning protocols at Newrest Toronto, resulting in elevated hygiene standards and reduced microbial contamination risks
Languages
English
Full Professional
French
Full Professional
Certification
- SQF Edition 9: Practitioner Training Program – SQF Institute
- HACCP I: Prerequisite Programs – NSF International
- Six Sigma Yellow Belt Certified
Additional Information
Reference available upon request
Timeline
Quality Assurance Manager
Newrest Ont
06.2022 - Current
Quality Assurance Supervisor
TK Fresh Produce
09.2021 - 06.2022
Master of Science - Food Science, Advanced Food Technologies
Artois University
Master of Science - Agri-Food Industries
Technical Science University
- SQF Edition 9: Practitioner Training Program – SQF Institute
- HACCP I: Prerequisite Programs – NSF International
- Six Sigma Yellow Belt Certified
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