Nadia Zaytoon
Palmdale
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
4
4
years of professional experience
Work History
Server
Bj's Brewhouse
Palmdale
08.2024 - Current
- Delivered exceptional dining experiences by providing attentive, friendly, and efficient table service to guests in a high-volume restaurant environment
- Accurately took and entered food and beverage orders, ensuring special requests and dietary needs were met
- Demonstrated extensive menu knowledge, including beer pairings, to upsell items and enhance guest satisfaction
- Maintained a clean and organized dining area, adhering to health and safety regulations
- Collaborated with team members and kitchen staff to ensure seamless service during busy shifts
- Addressed guest inquiries and concerns promptly to resolve issues and ensure positive experiences
- Consistently achieved or exceeded sales targets and contributed to the restaurant's overall success
Server
Bar Louie
Northridge
04.2024 - 09.2024
- Efficiently take food and drink orders, communicate with the kitchen and bar staff, and deliver orders promptly
- Demonstrate thorough knowledge of the bar's menu, including specialty cocktails, beers, and wines, to make recommendations and answer customer questions
- Successfully upsell menu items and daily specials to increase sales and customer satisfaction
- Work closely with bartenders, kitchen staff, and other waitstaff to ensure smooth operations and excellent service delivery
Assistant Manager and Server
Omaya's Lebanese Cusine
Santa Clarita
08.2022 - 06.2024
- Oversaw daily restaurant operations, including opening and closing procedures, staff scheduling, and inventory management
- Provided strong leadership to restaurant staff, fostering a positive work environment and ensuring team cohesion
- Trained and mentored staff members on restaurant policies, procedures, and service standards to uphold quality and consistency
- Demonstrated in-depth knowledge of the menu, including specials, ingredients, and preparation methods, to provide recommendations and enhance customer experience
Team Member and Amazon Shopper
Whole Foods
Santa Clarita
05.2021 - 10.2022
- Provided outstanding customer service by assisting shoppers with product inquiries, locating items, and ensuring a welcoming environment
- Handled online orders as an Amazon Shopper, accurately selecting, packing, and preparing groceries for delivery or pickup within tight timeframes
- Maintained inventory accuracy by restocking shelves, rotating products, and conducting regular checks on stock levels
- Ensured health and safety standards compliance by keeping workstations and public areas clean and organized
- Operated point-of-sale systems efficiently to process transactions, refunds, and exchanges while resolving customer concerns professionally
- Collaborated with team members to streamline daily operations and maintain a smooth workflow in a fast-paced retail setting
Education
Associate's Degree - business management
Antelope Valley College
04.2025
EKG Monitoring Technician -
St. Jude Nursing School
Van Nuys01.2025
High School Diploma -
Saugus High School
Santa Clarita06.2020
Skills
- Customer Service
- Communication
- Teamwork
- Problem-Solving
- Data entry
- Inventory management
- Training and mentoring
- Guest relations
- Adaptable and flexible
- Multitasking Abilities
- Team leadership
Languages
- English, Fluent (written and spoken)
- Arabic, Native proficiency (written and spoken)
Timeline
Server
Bj's Brewhouse
08.2024 - Current
Server
Bar Louie
04.2024 - 09.2024
Assistant Manager and Server
Omaya's Lebanese Cusine
08.2022 - 06.2024
Team Member and Amazon Shopper
Whole Foods
05.2021 - 10.2022
Associate's Degree - business management
Antelope Valley College
EKG Monitoring Technician -
St. Jude Nursing School
High School Diploma -
Saugus High School