Nadia Umuhire
Montreal,QC
Summary
Experienced professional with a background in customer service, retail,warehouse operations and traffic control.
Skilled in customer service, problem-solving, and maintaining up-to-date knowledge of travel trends and regulations. Strong focus on team collaboration and Highly adaptable,open-minded, also eager to learn new skills.
Overview
10
10
years of professional experience
Work History
Flag Person
E-Construction
08.2023 - Current
- Reported any observed hazards or concerns promptly to supervisors, helping mitigate potential risks before they escalated.
- Balanced competing priorities during peak hours by swiftly assessing traffic patterns and adapting signals accordingly.
- Demonstrated flexibility by adapting to different worksites and roadway conditions, applying appropriate traffic control measures for each unique situation.
- Provided accurate documentation of incidents and accidents, supporting investigation efforts for resolution.
Support Analyst
Direct Travel
06.2021 - 08.2023
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Streamlined support processes for increased efficiency and faster issue resolution.
- Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
- Improved customer satisfaction by promptly addressing and resolving support issues by phone calls and emails.
- Troubleshoot online booking tools.
Housekeeper
Agnico Eagle
08.2020 - 06.2021
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Sanitizing common area due to COVID-19
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Product Support Coordinator
Direct Travel
08.2019 - 03.2020
- Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with clients.
- Improved client satisfaction by efficiently addressing and resolving support issues.
- Collaborated with interdisciplinary teams to provide comprehensive support services for clients, improving outcomes across multiple domains.
- Worked with other departmental staff to answer questions and resolve problems.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Travel Consultant
AIMIA
05.2017 - 08.2019
- Built strong relationships with clients through exceptional communication and personalized service.
- Organized trips for individual, family and business travelers including FIT & ITC bookings.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Support customers navigating the websites
- Promote loyalty program and handle member's concerns.
Customer Service Cashier
TJX Winners
03.2016 - 05.2017
- Processed customer orders and accurately handled payment transactions.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled after -sales services, refunds and exchanges
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in loss prevention activities.
Clerk
Excel Personnel Inc.
05.2015 - 09.2015
- Provided excellent customer service by addressing inquiries about product availability and shipment status promptly.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
Education
ACS - Development And Promotion of Travel Product
Lasalle College
Montreal05-2017
High School Diploma -
APE Rugunga
Kigali-Rwanda01-2011
Skills
- Active listening
- Customer service
- Critical thinking
- Technical support understanding
- Traffic control management
- Public safety awareness
- Time management
Languages
English
Full Professional
French
Professional Working
Interests
- Volunteer Travel
- I enjoy cooking for friends and family gatherings
- Passionate about balancing physical health with mental and emotional wellness
Timeline
Flag Person
E-Construction
08.2023 - Current
Support Analyst
Direct Travel
06.2021 - 08.2023
Housekeeper
Agnico Eagle
08.2020 - 06.2021
Product Support Coordinator
Direct Travel
08.2019 - 03.2020
Travel Consultant
AIMIA
05.2017 - 08.2019
Customer Service Cashier
TJX Winners
03.2016 - 05.2017
Clerk
Excel Personnel Inc.
05.2015 - 09.2015
ACS - Development And Promotion of Travel Product
Lasalle College
High School Diploma -
APE Rugunga
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