Nadia Shoman
SANFRANCISCO
Summary
Motivated and disciplined professional with retail management experience demonstrating strong leadership, communication, conflict resolution, and team coordination skills in fast-paced environments. Proven ability to supervise operations, handle high-pressure situations, maintain professionalism with customers, and support daily business performance. Physically fit and goal-oriented with active involvement in law enforcement preparation programs, physical agility boot camps, and fitness training focused on endurance, teamwork, accountability, and mental resilience. Eager to transition into a law enforcement or public safety career with a strong work ethic, adaptability, and commitment to serving the community.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Cashier
Hayes market and deli
03.2025 - Current
- Organized merchandise on shelves to enhance product visibility and accessibility.
- Operated cash register and processed customer transactions efficiently.
- Managed customer inquiries and resolved issues with professionalism.
- Maintained cleanliness and organization of checkout area consistently.
Barista
Peet's Coffee & Tea
10.2022 - 03.2023
- Oversaw daily coffee operations
- Delegated tasks to ensure timely drink preparation and maintain store cleanliness.
- Trained and mentored new baristas on drink standards, POS usage, and customer interaction for improved service quality.
Starbucks Shift Supervisor
Starbucks
10.2021 - 07.2022
- Opened and closed store per Starbucks procedures, ensuring compliance and safety.
- Managed cash handling and till audits to maintain cash register accuracy and accountability.
- Delegated tasks to baristas, promoting effective collaboration and smooth store operations during shifts.
- Managed cash handling, till audits, and cash register accuracy.
- Ensured beverage and food quality and consistency per Starbucks standards
Shift Leader
Peet's Coffee & Tea
01.2016 - 01.2021
- Managed shift operations to ensure efficient staff deployment and smooth workflow.
- Handled incoming and outgoing phone calls, maintaining high customer satisfaction levels.
- Communicated with customers and staff to address concerns promptly and effectively.
Cashier/Customer Service (Seasonal)
BEVERAGES AND MORE
10.2018 - 01.2019
- Processed customer transactions efficiently
- Restocked shelves with merchandise regularly
- Operated cash register and processed customer transactions efficiently.
- Provided excellent customer service and addressed inquiries promptly.
- Managed inventory levels and organized product displays effectively.
Cashier/Customer Service (Seasonal)
Sephora
10.2017 - 01.2018
- Engaged customers with personalized beauty consultations, enhancing their shopping experience through tailored product recommendations.
- Greeted and engaged customers, providing personalized beauty consultations tailored to individual skin types, preferences, and needs.
- Processed sales transactions accurately, ensuring smooth payment experiences while handling returns and managing gift card activations.
Team Leader
Le Boulanger
06.2013 - 03.2016
- Prepared fresh food items daily using standardized recipes and portion guidelines, ensuring consistent quality and customer satisfaction.
- Ensured food safety and sanitation by strictly adhering to health department regulations and company policies, contributing to a safe dining environment.
- Organized and maintained clean workstations to enhance food production efficiency and minimize cross-contamination risks.
Food Preparer
Chuck E. Cheese
01.2012 - 11.2012
- Prepared food items for service
- Sanitized surfaces and equipment
- Processed customer transactions at register
Education
Some College (No Degree) -
Skyline College
San Bruno, CASome College (No Degree) -
College of San Mateo
San Mateo, CASkills
- Cash Handling
- Sales
- Shift Management
- Management
- Assistant Manager Experience
- Organizational skills
- Time management
- Physical fitness
- Strength and endurance
- Continuous Integration/Continuous Deployment
Certification
- Food Handler Certification
- September 2023 to September 2026
Languages
English
Timeline
Cashier
Hayes market and deli
03.2025 - Current
Barista
Peet's Coffee & Tea
10.2022 - 03.2023
Starbucks Shift Supervisor
Starbucks
10.2021 - 07.2022
Cashier/Customer Service (Seasonal)
BEVERAGES AND MORE
10.2018 - 01.2019
Cashier/Customer Service (Seasonal)
Sephora
10.2017 - 01.2018
Shift Leader
Peet's Coffee & Tea
01.2016 - 01.2021
Team Leader
Le Boulanger
06.2013 - 03.2016
Food Preparer
Chuck E. Cheese
01.2012 - 11.2012
Some College (No Degree) -
Skyline College
Some College (No Degree) -
College of San Mateo