Summary
Overview
Work History
Education
Interests
Accomplishments
Timeline
Generic
Nadia Scorgie

Nadia Scorgie

Whistler,BC

Summary

Recent Bachelor of Business graduate with a major in Event Management and extensive experience in customer service and hospitality. Located in Whistler, BC and am looking to build on my professional career in he field I am most passionate about. In previous roles, I have been recognized for my exceptional verbal and written communication abilities, quick learning, problem-solving skills, and capacity to work independently. Currently, I am employed in the service industry, where I am responsible for ensuring seamless guest experiences by anticipating customer needs as well as working autonomously in a large team. I am seeking a server position, with a long-term goal of growth within the company.

Overview

5
5
years of professional experience

Work History

Hostess

Maxx Fish
01.2025 - Current
  • Greeted customers warmly upon arrival and provided friendly and warm welcome to the venue.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.

Server

Il Caminetto
08.2024 - 12.2024
  • Promoted a cooperative team environment by communicating effectively and assisting colleagues during busy periods to maintain service efficiency
  • Excelled in delivering high-end, personalized dining experiences by managing client relationships and anticipating guest needs
  • Proven ability to handle high-pressure environments, consistently upselling premium items to increase sales revenue

Server

Iron Goat
05.2024 - 08.2024
  • Assisted in the preparation and service for large quantities of guests during events, maintaining efficiency and high service standards
  • Worked closely with a team of servers, kitchen staff, and management to ensure smooth operations and timely service

Bar and Event Operations Supervisor

Arbory Afloat
02.2022 - 12.2023
  • Led training for new employees, ensuring they understood bar operations, customer service standards, company policies and product knowledge
  • Facilitated smooth event operations by collaborating in a large team and utilizing communication and delegation skills to ensure successful event setups were timely and accurately completed
  • Awarded “Bartender of the Year” at HQ Group in2023, due to recognition for hard working ethic, initiative, and taking on responsibility when required
  • Selected to meet with suppliers in Byron Bay

Ski Instructor

Woodward
12.2019 - 05.2022
  • Handled difficult situations calmly and effectively avoiding escalation or panic with clients
  • Built strong relationships with clients in a competitive industry to encourage future bookings and requested lessons
  • Assessed risks and ability levels with individuals, using safety protocols when necessary to ensure well-being within lessons

Guest Services and Ticketing Agent

Vail Resort
04.2021 - 11.2021
  • Learned to navigate new software programs, demonstrating quick earning abilities with new technologies
  • Enhanced customer service skills through daily interactions with diverse clientele, understanding and catering to their needs when working at guest services desk and ticketing office
  • Participated in training and workshops growing product knowledge to keep up with industry standards and customer satisfaction

Education

Bachelor of Business - Event Management

Deakin University
06.2024

Balwyn High School
12.2018

Interests

  • Mountains
  • Outdoors
  • Skiing
  • Golfing
  • Hiking


Accomplishments

  • Serving it Right - Certified and experienced server.
  • International Driving Permit - Can legally drive in BC.
  • Bartender of the Year - Group (Parent Company to Arbory Afloat) May/2023. Specifically recognized for hard work, flexibility, and initiative.
  • Playmaker of the Month - Copper Mountain, Colorado Feb/2021. Recognized for good attitude, flexibility with lessons, and willingness to help.
  • Commerce Society Board Member - Deakin University Commerce Society Dec/2019 – May/2022. Represented the university at industry conferences, conventions, supplier meetings, and throughout various accounting firms across Melbourne. Organized and hosted Networking and Social Events.

Timeline

Hostess

Maxx Fish
01.2025 - Current

Server

Il Caminetto
08.2024 - 12.2024

Server

Iron Goat
05.2024 - 08.2024

Bar and Event Operations Supervisor

Arbory Afloat
02.2022 - 12.2023

Guest Services and Ticketing Agent

Vail Resort
04.2021 - 11.2021

Ski Instructor

Woodward
12.2019 - 05.2022

Bachelor of Business - Event Management

Deakin University

Balwyn High School
Nadia Scorgie