Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nadia Salazar

Manteca

Summary

Dynamic healthcare professional with over 12 years of EPIC experience. Expertise in processing prior authorizations and managing patient inquiries enhances workflow efficiency and care quality. Bilingual in English and Spanish, committed to delivering exceptional patient support and satisfaction in a collaborative environment.

Overview

18
18
years of professional experience

Work History

In Basket Support Team

Sutter Health
San Carlos
01.2021 - Current
  • Provided multidisciplinary support for In Basket team remotely, assisting Internal Medicine and Family Medicine providers with Epic in basket inquiries.
  • Epic in basket support for Internal Medicine and Family Medicine
  • Answered patient inquiries regarding orders, referrals, and prescription refills; performed thorough chart reviews and documented in EMR system.
  • Directed routing of messages to appropriate pools, providers, and departments, ensuring adherence to established workflows.
  • Scheduled patient appointments efficiently based on provider availability.
  • Prior Authorizations processing
  • Over 12 years’ experience with EPIC.

Medical Assistant

Sutter Health
Palo Alto
01.2011 - 01.2021
  • Roomed patients by taking vital signs and documenting medical history to support accurate diagnosis and care.
  • Delivered compassionate support, attention and assistance to patients and families
  • Maintained exam rooms and equipment to ensure a safe and efficient environment for patient care.
  • Managed Botox and Xeomin inventory.
  • Obtained specialty medications prior authorizations including assisting with appeals
  • Organized and managed doctor's schedule to enhance patient flow and maximize appointment availability.
  • Prepared tray set up for Lumbar Punctures and EMGs
  • Neurology Medical Assistant.

Medical Assistant/Billing and Coding

Dardanelli Pavilions Family Medicine
Los Gatos
01.2008 - 01.2011
  • Performed billing and coding for patient services to ensure accurate and timely processing of claims.
  • Venipuncture on patients
  • Prepared examination areas and gathered medical histories to assist in rooming patients for timely and effective care.
  • Processing blood containers after collection; including centrifugation.
  • Handled administrative duties by promptly answering phones, replying to patient and doctor messages, and faxing medical records to support efficient operations.
  • Medical Assistant/Billing and Coding.

Education

Associate of Applied Science - Medical Assistant

Heald College
Milpitas, CA

Skills

  • Customer service
  • Bilingual English Spanish
  • Proficiency in Microsoft Office
  • Telephone etiquette
  • Training coordination
  • Critical thinking skills
  • Problem solving
  • Prioritization
  • Multitasking
  • Typing speed 40 WPM
  • Independence
  • Confidential information handling
  • Fast learner

Timeline

In Basket Support Team

Sutter Health
01.2021 - Current

Medical Assistant

Sutter Health
01.2011 - 01.2021

Medical Assistant/Billing and Coding

Dardanelli Pavilions Family Medicine
01.2008 - 01.2011

Associate of Applied Science - Medical Assistant

Heald College
Nadia Salazar