Nadia Pulciani
Woodbridge,Canada
Summary
Dynamic professional with extensive experience in a hospital environment, excelling in administrative roles. Proven ability to enhance efficiency and customer satisfaction through exceptional communication and organizational skills. Successfully improved record-keeping accuracy, demonstrating strong attention to detail and problem-solving capabilities in high-pressure environments. Committed to delivering quality service and fostering positive relationships.
Overview
17
17
years of professional experience
1
1
Certification
Work History
TSR / Account Associate
Masters Insurance Limited
Vaughan, Canada
12.2020 - Current
- Identify and resolve discrepancies in customer accounts.
- Prepared detailed client proposals showcasing available options tailored to their specific needs and requirements.
- Improved renewal retention rates through proactive communication and relationship building with clients.
- Negotiated favorable coverage terms with carriers on behalf of clients, resulting in cost savings and improved protection.
Clerical Assistant & Booking Clerk (Diabetes & Endocrinology)
St. Michael's Hospital
Toronto, Canada
02.2019 - 11.2021
- Maintained confidentiality of sensitive company information while handling sensitive documents and communications.
- Ensured accuracy in data entry tasks, resulting in improved record-keeping and reduced errors.
- Prioritized daily tasks effectively to meet deadlines consistently without compromising quality or detail.
- Increased department efficiency by managing correspondence, answering phones, and directing inquiries to appropriate personnel.
Medical Administrative Assistant (Gynecology)
St. Michael's Hospital
Toronto, Canada
05.2018 - 11.2021
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Generated reports and logged patient information for reliable records.
- Developed strong rapport with patients through active listening and empathetic communication, fostering trust and encouraging ongoing engagement with healthcare services.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
Unit Secretary (Maternal Fetal Medicine)
Mackenzie Health/Vaughan Cortellucci Hospital
Vaughan, Canada
03.2018 - 11.2021
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Consistently met deadlines for completing administrative tasks while managing competing priorities during high-pressure situations on the unit floor.
Clerical Assistant
Sumac Creek Health Centre
Toronto, Canada
06.2019 - 12.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Collaborated with other clerical staff on special projects, improving overall office performance.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Medical Administrative Assistant (Prenatal)
St. Michael's Hospital
Toronto, Canada
05.2018 - 08.2018
- Data entry pertaining to charts that are sent to the Medical Records department.
- Responsible for the transfer of prenatal records, upon the request of patients and/or physicians.
- Booked patients for appointments as well as, prenatal classes/hospital tours.
- Coordinated referral appointments with external specialists, ensuring that relevant medical records were shared in a timely manner for optimal patient care continuity.
Key Holder & Makeup Artist
NYX Professional Makeup
Toronto, Canada
05.2016 - 12.2017
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
Insurance Broker/Assistant
Dan Lawrie Insurance
Hamilton, Canada
10.2014 - 03.2015
- Processed renewals, endorsements and invoiced policies.
- Generated and provided certificates of insurance for insureds.
- Reported policy changes and company conditions affecting customer satisfaction.
- Called potential clients to set up appointments according to mutual availability.
Insurance Broker/Assistant
Masters Insurance Ltd.
Vaughan, Canada
03.2012 - 11.2014
- Assembled new business presentations for brokers, and potential client.
- Ensured that policy cancellations were processed and filed onsite properly.
- Ordered MVR reports, Auto Plus reports and Driver Abstract report.
- Updated Statement of Values forms and forwarded to insurance companies.
Administrative Assistant
Masters Insurance Financial
Vaughan, Canada
09.2008 - 02.2012
- Responsible for all group insurance filing and organization of filing system.
- Experience with general office tasks such as, filing, faxing, and photocopying.
- Organizational duties such as scheduling appointments and conference calls.
- Managed boardroom schedules and post-reserved signs before seminars and meetings.
Education
Office Administration - Health Services Diploma -
George Brown College
Toronto, ON04.2018
Early Childhood Education Diploma -
Humber College
Toronto, ON04.2006
Skills
- Advanced Microsoft Office skills
- Managerial abilities
- Administrative abilities
- Communication skills
- Presentation skills
- Knowledge of clerical processes
- Scheduling
- Time management
- Priority setting
- Organizational skills
- Multi-tasking
- Workflow management
- Quality control
- Efficiency
- Problem-solving skills
- Sound judgment
- Ability to work under pressure
- Attention to detail
- Phone etiquette
- Customer care
- Customer service
- Adaptability
- Dependability
- Consistency
Certification
- L'Oréal SRA Empathy & Service Sense
- Registered Insurance Brokers of Ontario (RIBO)
References
Available upon request
Languages
- English, Native or Bilingual
- Italian, Full Professional
Languages
Italian
Full Professional
References
References available upon request.
Timeline
TSR / Account Associate
Masters Insurance Limited
12.2020 - Current
Clerical Assistant
Sumac Creek Health Centre
06.2019 - 12.2019
Clerical Assistant & Booking Clerk (Diabetes & Endocrinology)
St. Michael's Hospital
02.2019 - 11.2021
Medical Administrative Assistant (Gynecology)
St. Michael's Hospital
05.2018 - 11.2021
Medical Administrative Assistant (Prenatal)
St. Michael's Hospital
05.2018 - 08.2018
Unit Secretary (Maternal Fetal Medicine)
Mackenzie Health/Vaughan Cortellucci Hospital
03.2018 - 11.2021
Key Holder & Makeup Artist
NYX Professional Makeup
05.2016 - 12.2017
Insurance Broker/Assistant
Dan Lawrie Insurance
10.2014 - 03.2015
Insurance Broker/Assistant
Masters Insurance Ltd.
03.2012 - 11.2014
Administrative Assistant
Masters Insurance Financial
09.2008 - 02.2012
Office Administration - Health Services Diploma -
George Brown College
Early Childhood Education Diploma -
Humber College
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