Nadia Naqvi
Senior Human Resources Leader
Toronto
Summary
Dynamic and results-driven leader with extensive experience in Employee & Labour Relations, Human Resources, and Talent Management. Expertise in driving organizational effectiveness, change management, and leadership development in high-performance environments. Proven ability to align HR strategies with business goals to deliver measurable success. Seeking to contribute to a forward-thinking organization committed to innovation and excellence.
Overview
23
23
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
2
2
Languages
Work History
Senior Manager, Human Resources
The Home Depot
07.2022 - Current
- Lead a team of HR Business Partners supporting multiple corporate and field client groups.
- Plan and align on the overarching HR strategy. Partner with leadership to implement, aligned with business goals, including talent management, organizational design and structure, and associate engagement.
- Spearhead complex change management initiatives, ensuring minimized people impact, effective communication, stakeholder alignment, and measurable success.
- Oversee HR programs, including performance management, succession planning, learning and talent, compensation and benefits and diversity initiatives. Ensure compliance with all applicable law and policy.
- Provide counsel to senior leadership on complex employee relations issues.
Manager, Associate Relations & Employment Practices (Divisional Focus)
The Home Depot
03.2020 - 07.2022
- Assessed and analysed trends to identify leading employee relations concerns. Directed simple and effective strategies for over 50,000 employees, focusing on proactive practices and escalated issue resolution.
- Client groups included Field, Corporate, Supply Chain, Contact Centres
- Developed and executed a division-wide COVID-19 response plan.
- Enhanced and optimized company investigation process to support increasing trend of complex cases
Regional Associate Relations Manager, Western Canada
The Home Depot
03.2018 - 03.2020
- Managed employee relations for 15,000+ employees across 76 store locations and other business offices/facilities.
- Designed and implemented proactive Positive Employee Relations strategies. Worked with leaders to identify internal and external divisional and market-specific risks and challenges.
- Spent time in high-risk locations to conduct formal assessments gauge employee satisfaction; Provided recommendations and built action plans with leaders.
- Developed and facilitated training on employment practices, fostering a culture of trust and advocacy.
- First response to any labour activity within region; Assessed risk, provided direction to field leaders; Managed and led Store Support Centre effort and response
- Provided guidance and support to various business and field leaders, including in the areas of positive employee relations, legal employment practices, performance management, disability management, while maintaining associate advocacy.
- Managed and conducted timely and thorough investigations for escalated concerns.
- Led divisional Associate Relations projects and initiatives.
Human Resources Business Partner
The Home Depot
04.2015 - 03.2018
- Partnered with senior business leaders across various business units to drive HR initiatives including talent management, performance management, and associate engagement, influencing fairness and equity.
- Guided and influenced Directors and VPs to ensure that decision making is fair and equitable.
- Developed strategic alignment to business objectives, identifying needs and solutions for individual functions.
- HR leader on multiple division-wide projects and initiatives, bringing an equitable and sustainable lens to the approach and change management activities.
Manager, Associate Relations
The Home Depot
01.2014 - 04.2015
- Created and executed corporate Associate Relations initiatives and projects. Stayed abreast of new employment policies and legislation.
- Provided guidance and support to business and HR leaders across all functional areas regarding a broad range of human resources and employment related topics, including investigations, performance management, terminations and accommodation, while balancing associate advocacy and business needs.
- Managed employment legal cases, working closely with counsel to mitigate risks and drive resolution. Participated as company representative at mediations and legal proceedings.
- Provided quarterly reports and insights on key associate relations and employment trends and identified future actions.
District Human Resource Manager
The Home Depot
11.2012 - 01.2014
- Directed HR operations for the highest sales-volume district in Canada. Worked closely with District Manager to assess and identify district people gaps and needs and implement a district strategy.
- Led a team of 10 store HR managers, driving alignment with business objectives and talent strategies.
- Managed all HR Metrics at district level, including average/effective wage, payroll % to sales, scheduling quality, attrition.
- Provided guidance to District Manager, Store Mangers and HR team on complex and escalated associate concerns.
- Developed relationships with community partners across the district to support hiring.
Store Human Resource Manager
The Home Depot
12.2008 - 11.2012
- Managed HR programs and processes, including open door, recruitment, training, and compliance with labor regulations.
- Managed all associate issues and facilitated in-store resolutions that were fair and consistent.
- Focused on diversity and inclusion, ensuring the workforce reflected the demographics and that diversity was celebrated and supported.
- Dealt with Ministry of Labour claims, attended hearings and prepared company response and documentation.
- Coached store leadership team on appropriate conduct and process during labour activity.
- Lead several district-wide initiatives and programs.
Front Store Manager
Shoppers Drug Mart
08.2008 - 12.2008
- Directed operations and profitability for high-volume locations.
- Managed HR functions, including recruitment, performance reviews, and workforce diversity.
- Handled all associate issues and facilitated in-store resolutions that were fair and consistent.
- Planned and implemented merchandising for individual departments and entire store on a weekly basis;
- Responsible for weekly stock orders and ensured that merchandise was 100% in-stock. Made buying decisions for local product with local vendors.
- Dealt with and made final decisions on customer service issues.
Assistant Front Store Manager
Shoppers Drug Mart
08.2005 - 08.2008
Department Supervisor
The Home Depot
11.2004 - 08.2005
HR Assistant
The Home Depot
10.2002 - 11.2004
Sales Associate
The Home Depot
05.2002 - 08.2003
Education
Honours Bachelor of Arts - Employment Relations & English
University of Toronto
Toronto, ON 09.1999 - 05.2003
Skills
HR leadership
Change management & Organizational development
Strategic planning
Teamwork and collaboration
Employee relations/Labor relations
Labor law compliance & Risk management
Leadership coaching
Talent development
Talent acquisition
Certification
C.H.R.P. (Canadian Human Resources Professional) Designation, Candidate
Leadership Training
- Building Leaders series
- Basic & Advanced Instructor Skills
- L.E.A.D. (Leadership Excellence & Development Program)
- Internal Investigation Training
Accomplishments
- Leading divisional project to ensure an interconnected HR organizational structure.
- Delivered on multiple large and complex organizational design and structure changes with a balanced approach of business and people impact.
- Skillfully led multiple complex, sensitive and high risk investigations.
- Successfully led and managed multiple labour risks.
- Developed and facilitated positive associate relations and labour relations training for leaders across the canadian division.
- Collaborated with team of key leaders to develop, implement and manage a division-wide COVID-19 response plan.
- Transformed company investigation approach and processes.
- Effectively developed and mentored multiple HR and business leaders.
Timeline
Senior Manager, Human Resources
The Home Depot
07.2022 - Current
Manager, Associate Relations & Employment Practices (Divisional Focus)
The Home Depot
03.2020 - 07.2022
Regional Associate Relations Manager, Western Canada
The Home Depot
03.2018 - 03.2020
Human Resources Business Partner
The Home Depot
04.2015 - 03.2018
Manager, Associate Relations
The Home Depot
01.2014 - 04.2015
District Human Resource Manager
The Home Depot
11.2012 - 01.2014
Store Human Resource Manager
The Home Depot
12.2008 - 11.2012
Front Store Manager
Shoppers Drug Mart
08.2008 - 12.2008
Assistant Front Store Manager
Shoppers Drug Mart
08.2005 - 08.2008
Department Supervisor
The Home Depot
11.2004 - 08.2005
HR Assistant
The Home Depot
10.2002 - 11.2004
Sales Associate
The Home Depot
05.2002 - 08.2003
Honours Bachelor of Arts - Employment Relations & English
University of Toronto
09.1999 - 05.2003
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