Nadia Muhieddine
Calgary/International/Remote,AB
Summary
I am seeking a remote from anywhere role only -in order to continue to live out my travel goals and operate as a digital nomad. I am an enthusiastic leader and eager to contribute to team success through hard work, motivation, attention to detail and excellent organizational skills. I have a great understanding of running a business with 10+ plus years of experience in doing so. I am driven to support a company in excelling and thriving with my knowledge and expertise. I possess the ability to adapt in any environment and have foresight for a positive and lucrative outcome for the organization. I am committed to support a team on a grand scale. And I am passionate in my own personal growth and development while aligning with the companies growth. I am open to an opportunity where I am able to learn and gain additional experience within a professional setting while utilizing my sales, customer service and interpersonal skills and knowledge. I am open to finding a career that challenges me and my abilities in the work environment. I work well autonomously or as a team player.
Overview
16
16
years of professional experience
Work History
CEO Assistant/Team/Account Manager/Head Hunter
Recruitment Canada
11.2022 - Current
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
- Operated and maintained applicant tracking and candidate management systems.
- Developed recruiting strategies to identify qualified candidates and build network.
Growth and Sales Specialist
Bant.io / Zopto
01.2022 - 01.2023
- Carried out day-day-day duties accurately and efficiently - including toggling between two companies with separate CRMs
- Expanded and delivered knowledgeable support for those seeking digital advertising and marketing to expand their lead and sales funnel
- Demonstrated respect, friendliness and willingness to help wherever needed. Always contributing growth and sale strategies
- Ability to be self managed with minimal supervision, while hitting and exceeding monthly targets
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Followed up with customers before and after completed sales to assess satisfaction and resolve technical or service concerns. Consistently nurtured each prospect healthfully with purpose
- Worked independently with minimal supervision.
- Negotiated prices, terms of sales and service agreements.
- Contributed to team objectives in fast-paced environment.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Service Manager/Ticketing Manager/Team Lead
Hopper
06.2019 - 12.2021
- Managed a team of 13 Team Leads that oversaw 100+agents in supporting clients world wide in optimal travel experience and customer service directing in and contributing to the growth in each employee and advancing their leadership qualities.
- Followed up with customers during and after installations to verify satisfaction.
- Developing strategy with processes to encourage better, more simplistic, effective workflow. Being a strong advocate for clients and team on a daily basis. Weekly coaching on communication to direct staff to support them in the best customer service.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Centre Director
Jenny Craig
01.2011 - 06.2019
- Oversaw all of the daily operations of the business to ensure was functioning at high capacity. Set company and individual targets to reach and exceed quotas. Daily coaching with clients and staff to support in a healthier mindset.
- Analyzed methods and processes to support the business, clients and staff to the highest quality
- Used many motivational techniques to support in keeping individuals focused and accountable. Managed a team of 15 people in running the top centre in the world, with over 500 clients per week, at a highly, efficient capacity on a daily basis.
- Helped company to increase in 30% revenue in less than a year. Continued to reach and exceed goals year over year.
Nutrition/Weight Loss/Motivation Specialist
Jenny Craig
05.2007 - 06.2021
- Conducted weekly focus and team meetings to offer the trainings I created in supporting the team with all the essential tools required to operate at a high level Created many trainings in communication to support staff in meeting with many diverse individuals on a daily basis Consistently exceed monthly sales targets and quotas.
- Deliberate on strategies to boost growth and maximize KPI's. Top consultant in Alberta for 7 years.
- Awards ㅡ Won the monthly Plaque for top Jenny Craig Consultant for nearly 7 years in a row. Won the top centre for 3 years in a row. Won top new consultant within my first 10 months.
Customer Service and Travel Specialist
Flight Centre
08.2012 - 08.2013
- Demonstrated expert knowledge and quick use of references to book travel experiences for business and leisure.
- Was offered 2 promotions. Recorded the highest sales in Calgary within the first month of employment. Winner of top “newie” in Canada within the year of employment. Conducted high-pressure sales and ensured all quotas were exceeded.
Skills
- Performance Management
- Hubspot Proficient
- Staff Training & Development
- Team Building & Leadership
- Operations Management
- Client Service Retention
- Customer Service Experience
- Directing and Team Supervision
- Data Management
- Detail Oriented
- Conflict Resolution
- Sales
- KPI Management
- Excellent Communication Techniques
- Consulting and Coaching
- Presentation Skills
- Client Process Improvement
- Processes Development, Improvement and Implementation
- Staff Training
- Weekly One on One Support Meetings
- Weekly Target and Training Meetings
- Excel
- Outlook
- G-suite Products
- Windows
- Sonic
- GDS Platforms
- Slack
- Internal Software and Platforms
References
More information and references available on request
Timeline
CEO Assistant/Team/Account Manager/Head Hunter
Recruitment Canada
11.2022 - Current
Growth and Sales Specialist
Bant.io / Zopto
01.2022 - 01.2023
Service Manager/Ticketing Manager/Team Lead
Hopper
06.2019 - 12.2021
Customer Service and Travel Specialist
Flight Centre
08.2012 - 08.2013
Centre Director
Jenny Craig
01.2011 - 06.2019
Nutrition/Weight Loss/Motivation Specialist
Jenny Craig
05.2007 - 06.2021
Similar Profiles
John OszczepJohn Oszczep
Supervisor of Services / Construction Coordinator at Hays Specialist Recruitment (Canada) Inc. - Vale Canada Secondee P&SD Clarabelle MillSupervisor of Services / Construction Coordinator at Hays Specialist Recruitment (Canada) Inc. - Vale Canada Secondee P&SD Clarabelle Mill
JOHN TERRY OSZCZEP CETJOHN TERRY OSZCZEP CET
Supervisor of Services / Construction Coordinator at Hays Specialist Recruitment (Canada) Inc.Supervisor of Services / Construction Coordinator at Hays Specialist Recruitment (Canada) Inc.
Fleury NyomanaFleury Nyomana
Team Lead at Provincial UPS Recruitment Lead I Quebec-CanadaTeam Lead at Provincial UPS Recruitment Lead I Quebec-Canada
Arlene Ambrose, RN BSNArlene Ambrose, RN BSN
Registered Nurse, Critical Care + Emergency Room at Nurse ReliefRegistered Nurse, Critical Care + Emergency Room at Nurse Relief
Brad PeniukBrad Peniuk
Health and Safety Manager/Heavy Equipment Trainer at BDL ContractingHealth and Safety Manager/Heavy Equipment Trainer at BDL Contracting