Nadia Meneses
Burlington,Canada
Summary
Dynamic Project Coordinator with a proven track record at Bartels Group, excelling in project management and client billing. Skilled in critical thinking and fostering strong client relationships, I improved billing turnaround time significantly while ensuring project success through effective resource allocation and risk assessment. Passionate about delivering exceptional results and enhancing customer satisfaction.
Overview
17
17
years of professional experience
Work History
Project Coordinator
Bartels Group, Super Sucker Hydrovac
Ancaster, Canada
06.2021 - Current
- Defined scope for infrastructure and sub-utility exploration projects to guide execution.
- Assigned resources, including equipment and teams, to ensure project success.
- Monitored daily progress and resolved issues to maintain project schedules.
- Forecasted costs and assessed risks to adhere to desired margins.
- Executed client billing and addressed discrepancies promptly.
- Updated stakeholders on project progress and execution details.
- Cultivated strong client relationships through consistent communication and insights.
Billing Coordinator
Bartels Group, OX Fleetcare
Dundas, Canada
01.2020 - Current
- Provide the accurate and timely administration of service billing by ensuring all operational tasks are managed per billing guidelines, policies, and in accordance with financial and process controls
- Identify, research and resolve billing variances and managed efficient invoicing completion and reporting, independently addressing and resolving issues
- Compile and analyze data, with strong attention to detail, for review by senior management of revenue reports to measure account performances
- Improved billing turnaround time by 90 days and provide customer service with clients and suppliers
- Developed 5-day invoicing SLA
- Process weekly payroll reconciliation reports for payroll operations.
Service Coordinator
A Plus Air Systems, Enercare Home Services
Stoney Creek, Canada
12.2017 - 12.2019
- Coordinated, troubleshoot, and prioritized daily HVAC and Water Heater service and installation orders as well as handle emergency situations in the Halton and Niagara area.
- Monitor and coordinate multi-unit projects, assign, and allocate work groups and process warranty claims.
- Complete all ordering and reconciliation for parts and equipment and keeping accurate inventory and customer records.
- Investigate deficiencies and arrange for resolution while providing exceptional customer service.
- Forecast and arrange for third party contractors when necessary.
Operations Manager
MeadowBrook Construction
Mississauga, Canada
06.2014 - 11.2017
- Project management of site planning, contractors, compliance and consultation with clients to develop a process and see through to completion of projects.
- Responsible for managing the day-to-day operating systems as well as dealing with all general administration, facility, fleet management and Human Resources.
- Reconciled technician time sheets and processed payroll, payroll deductions, employee benefit eligibility and enrolment, as well as pension plan eligibility and enrolment.
- Maintain Employee and Sub Contractor Certifications as well as Health and Safety Records, arrange for licence renewals and ongoing training.
Office Manager
Canadian Electrical Raceways
Burlington, Canada
02.2008 - 09.2017
- Prepared Financial Reconciliations, Reports and Transactions, handle all A/P and A/R transactions.
- Prepared meeting minutes, edit subcontractor proposals, project punch list, transmittal and memorandums for organizational support.
- Operated all aspects of the Administration department and executed employee payroll and regular scheduling as well as vacation requests.
- Created automated weekly stats reports that reduced inaccuracies by 83% and provided owners with an important decision-making tool.
Education
BA - Business Administration, Major in Accounting and Administrative Studies
University of Winnipeg
Winnipeg, Manitoba01.2000
Certificate - Project Management
Mcmaster University
Hamilton, ONSkills
- Project Management
- Bookkeeping and payroll
- Process A/P and A/R
- Report and document preparation
- Spreadsheet development
- Staff development & training
- Critical thinking and detail oriented
- Meeting and event planning
- Policies and procedures manuals
- Focus on customer satisfaction
- Adapt to target individual challenges
- Team building and Supervision
- Expense reduction
- Client billing and invoicing
- Records Management
- Legal administrative support
Career Overview
Dedicated and technically skilled business professional with a versatile administrative support skill set developed through experience as an Office Manager, Project and Service Coordinator and Corporate Administrator. Excel in resolving employer challenges with innovative solutions, systems and process improvements. Proven to increase efficiency, customer satisfaction and the bottom line. Offer advanced computer skills in MS Office, as well as payroll, human resources, and accounting programs.
Timeline
Project Coordinator
Bartels Group, Super Sucker Hydrovac
06.2021 - Current
Billing Coordinator
Bartels Group, OX Fleetcare
01.2020 - Current
Service Coordinator
A Plus Air Systems, Enercare Home Services
12.2017 - 12.2019
Operations Manager
MeadowBrook Construction
06.2014 - 11.2017
Office Manager
Canadian Electrical Raceways
02.2008 - 09.2017
BA - Business Administration, Major in Accounting and Administrative Studies
University of Winnipeg
Certificate - Project Management
Mcmaster University
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