Nadia Linning

Working one-on-one and in small group settings with children and youth facing unique developmental, social and emotional challenges; responsibilities include leading intake meetings, developing person-centered care plans in collaboration with families and MCFD social workers and clinicians, and providing support to clients during weekly visits; responsibilities also include managing client files (comprehensive case notes, quarterly reports and file audits) and maintaining confidentiality of personal information.

Worked as part of a remote team coordinating reservations and logistics for a fly-in wilderness resort on BC’s central coast; responded to guest inquiries in a timely manner by phone and email and worked closely with guests and resort staff to create and coordinate highly personalized experiences; prepared trip invoices; coordinated scheduled commercial flights and private floatplane/helicopter transfers, including managing last minute changes/delays; gathered and disseminated information in multiple weekly meetings with onsite and remote resort teams; used multiple platforms (Word, Excel, Google Drive, Canva, Daylite, etc.) to compile comprehensive pre- and post-trip documents; assisted with all administrative and operational tasks as required.

Facilitated and supervised a weekly drop-in recreation program for youth aged 11 - 18; organized, set up and took down activities and participated with program participants; oversaw participant health & safety including mitigation of physical safety hazards and interpersonal conflicts; provided a safe and respectful space for youth to make connections with one another and with safe adults.

Coordinated communications projects that included creating training materials (PowerPoint & video form), First Nations’ territorial acknowledgements (including contacting each Nation individually for their approval and permission), and internal communications resources; responded to general public and media inquiries via phone and email; provided media interviews via phone and video call, in some cases live; was available on standby (evenings & weekends) and assisted other fire centres as required.

Coordinated staff transfers and accommodations; acted as a liaison between city-based staff, resort-based staff and external service providers (water taxi, floatplane and helicopter operators, etc); planned and coordinated guest excursions both on and offsite; participated and kept minutes in department head meetings and disseminated relevant information as needed; managed daily administrative tasks and assisted all resort departments as needed; monitored VHF, repeater and resort-based radios and relayed information as required.

Assisted with the management of daily lodge operations including staff supervision; prepared incoming trip documents, arranged guest transfers, and assisted with pre-trip correspondence with guests; liaised between guiding staff, lodge staff and offsite managers; wrote bi-weekly blog posts and updated social media accounts; hosted guests before and after skiing and managed expectations on poor weather days; assisted in all resort departments as required.

Coordinated trip schedules and itineraries; prepared and sent trip invoices; provided pre-trip information to guests via phone and email; coordinated floatplane and water taxi transfers; greeted guests and provided orientations on arrival; processed and packed fish for transport; maintained housekeeping and bar inventory; ran sales reports and account reconciliation; participated in weekly calls with resort shareholders; managed front-of-house staff scheduling and assisted with FOH duties as required; assisted with housekeeping and maintenance tasks as required.