Nadia Jones

Handled customer inquiries and suggestions courteously and professionally.

• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Managed billing questions and payment processing for residential customers.
• Coordinated with field technicians to address service outages efficiently.

• I worked with buyers and sellers alike during real estate transactions.
• Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
• Resolved client concerns related to home purchases to maintain high satisfaction ratings.
• Advised and informed prospective clients on current market activities and conditions.
• Compared recently sold area properties to determine competitive market prices.
• Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.

• Assisted patients with appointment scheduling and confirmation processes.
• Collaborated with healthcare professionals to address patient concerns effectively.
• Utilized call center software to track and document interactions accurately.
• Educated patients about insurance coverage and billing procedures clearly.
• Greeted patients warmly and ascertained problem or reason for calling.
• Suggested methods for improving processes related to customer service operations.

I worked with Residential, Commercial, and Agricultural accounts. Set up payment arrangements, start/stop service. Provided customers with updates during power outages. Strived to offer exceptional customer service.

• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Responded proactively and positively to rapid change.
• Sought ways to improve processes and services provided.

• Managed medication inventory to ensure availability of essential drugs.
• Maintained cleanliness and organization in pharmacy work areas.
• Operated pharmacy management software to process prescriptions effectively.
• Trained new pharmacy staff on procedures and best practices consistently.
• Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
• Received payment from customers and processed credit card transactions when necessary.
• Verified prescriptions and drug labels, documents and packages.