Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nadia Hernandez

Hawthorne

Summary

Dynamic and customer-focused professional with extensive experience at Rock and Brews, excelling in high-pressure environments. Proven ability to enhance guest satisfaction through exceptional communication and effective time management. Skilled in multitasking and team collaboration, consistently delivering outstanding service and fostering repeat business. Adaptable and dedicated to creating memorable dining experiences.

Overview

4
4
years of professional experience

Work History

Host

Rock and Brews
12.2024 - Current
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Cashier

Raising Cane's Restaurants
05.2023 - 11.2024
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Cashier

In-N-Out Burger
12.2020 - 12.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with returns, refunds and resolving transaction issues.

Education

GED -

El Camino College
Torrance, CA
05-2026

Skills

  • Customer service
  • Team collaboration
  • Multitasking proficiency
  • Effective time management
  • Exceptional communication
  • Adaptable to change
  • Foreign language skills

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Host

Rock and Brews
12.2024 - Current

Cashier

Raising Cane's Restaurants
05.2023 - 11.2024

Cashier

In-N-Out Burger
12.2020 - 12.2022

GED -

El Camino College

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Nadia Hernandez