Nadia Healy
Victoria,Canada
Summary
Customer Order Management Professional/Supervisor with over 10 years of experience in scheduling, delivery troubleshooting, and department management. Demonstrated ability to maintain accurate records and manage effective communication through email and phone interactions. Skilled in multitasking within fast-paced environments, efficiently handling customer requests and complaints. Proven success in overseeing daily operations and enhancing customer satisfaction.
Overview
11
11
years of professional experience
Work History
Customer Order Management Professional/Supervisor
Thrifty Foods
Victoria, British Columbia
05.2018 - Current
- Manage administrative duties, such as data entry, record keeping, providing email correspondence, and ordering supplies, enhancing efficiency in the workplace.
- Schedule and troubleshoot deliveries to customers and other stores.
- Manage a crew of 20 or more volunteers, scheduling in our Sendial program to optimize coverage effectively.
- Supervise daily operations in a fast-paced grocery environment.
- Resolve customer complaints in a timely manner, while ensuring customer satisfaction.
- Collaborate with other departments to coordinate workflow processes between teams.
Customer Service Representative
CIBC
Victoria, British Columbia
12.2014 - 01.2018
- Helped clients with day-to-day banking.
- Identified opportunities to make client banking simpler and more efficient.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained customer records by updating account information regularly.
Education
Office Administration Certificate, with Distinctions -
Camosun College
04.2025
Bookkeeping Fundamentals Certificate, with Distinctions -
Camosun College
04-2025
Investment Funds Certificate -
Canadian Securities Institute
Skills
- Microsoft Office proficiency
- Data management
- Scheduling and organization
- Troubleshooting logistics
- Customer service excellence
- Verbal and written communication
- Problem solving
- Attention to detail
- Time management
- Team player
Additional Experience
Business Owner
Nadia's Esthetics - Victoria, BC
September 2011 to November 2014
• Provided various esthetic treatments
• Skin type consultations and product recommendations
• Product sales
• Social Media management
Links
https://www.linkedin.com/in/nadia-billaud-healy/
Timeline
Customer Order Management Professional/Supervisor
Thrifty Foods
05.2018 - Current
Customer Service Representative
CIBC
12.2014 - 01.2018
Office Administration Certificate, with Distinctions -
Camosun College
Bookkeeping Fundamentals Certificate, with Distinctions -
Camosun College
Investment Funds Certificate -
Canadian Securities Institute