Summary
Overview
Work History
Education
Skills
Additional Experience
Links
Timeline
AdministrativeAssistant

Nadia Healy

Victoria,Canada

Summary

Customer Order Management Professional/Supervisor with over 10 years of experience in scheduling, delivery troubleshooting, and department management. Demonstrated ability to maintain accurate records and manage effective communication through email and phone interactions. Skilled in multitasking within fast-paced environments, efficiently handling customer requests and complaints. Proven success in overseeing daily operations and enhancing customer satisfaction.

Overview

11
11
years of professional experience

Work History

Customer Order Management Professional/Supervisor

Thrifty Foods
Victoria, British Columbia
05.2018 - Current
  • Manage administrative duties, such as data entry, record keeping, providing email correspondence, and ordering supplies, enhancing efficiency in the workplace.
  • Schedule and troubleshoot deliveries to customers and other stores.
  • Manage a crew of 20 or more volunteers, scheduling in our Sendial program to optimize coverage effectively.
  • Supervise daily operations in a fast-paced grocery environment.
  • Resolve customer complaints in a timely manner, while ensuring customer satisfaction.
  • Collaborate with other departments to coordinate workflow processes between teams.

Customer Service Representative

CIBC
Victoria, British Columbia
12.2014 - 01.2018
  • Helped clients with day-to-day banking.
  • Identified opportunities to make client banking simpler and more efficient.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Maintained customer records by updating account information regularly.

Education

Office Administration Certificate, with Distinctions -

Camosun College
04.2025

Bookkeeping Fundamentals Certificate, with Distinctions -

Camosun College
04-2025

Investment Funds Certificate -

Canadian Securities Institute

Skills

  • Microsoft Office proficiency
  • Data management
  • Scheduling and organization
  • Troubleshooting logistics
  • Customer service excellence
  • Verbal and written communication
  • Problem solving
  • Attention to detail
  • Time management
  • Team player

Additional Experience

Business Owner

Nadia's Esthetics - Victoria, BC

September 2011 to November 2014

• Provided various esthetic treatments
• Skin type consultations and product recommendations
• Product sales
• Social Media management

Links

https://www.linkedin.com/in/nadia-billaud-healy/

Timeline

Customer Order Management Professional/Supervisor

Thrifty Foods
05.2018 - Current

Customer Service Representative

CIBC
12.2014 - 01.2018

Office Administration Certificate, with Distinctions -

Camosun College

Bookkeeping Fundamentals Certificate, with Distinctions -

Camosun College

Investment Funds Certificate -

Canadian Securities Institute
Nadia Healy