Nadia Ferguson
Vancouver,Canada
Summary
Highly-motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
Providence Health
Vancouver, British Columbia
02.2024 - Current
- Assists with enrollments and enrollee maintenance for the Transit Discount Program (TDP)
- Analyzes data from TDP database and TransLink records to ensure accurate payments can be made through Payroll for enrollments
- Collaborates with Payroll and TransLink to resolve issues regarding incorrect data entries or necessary post-adjustment reports
- Audits new data, identifying potential issues and corroborating reports.
- Responds to daily inquiries and requests within mandated timeframe to meet deadlines.
- Updates intranet with new staff discount information
Administrative Assistant/IT Tech Support
BRAND & IRON
Vancouver, British Columbia
01.2021 - 01.2024
- Handled general inbox and B2B and B2C customer inquiries
- Supported wholesalers setting up their account and maintains relationships with valued clients
- Maintained orders and account information via email and online platform Shopify
- Provided technical support for customers and team members through varying applications
- Maintained standardizations and accuracy of data when communicating with various team members via Trello and Shopify
- Maintained accuracy of invoices and customer data for accurate financial reporting
- Wicked, poured and packaged all candles
- Carried out basic quality checks, product testing and packaging for shipments.
Online English Tutor
Engoo
01.2017 - 09.2023
- Helped students build confidence in speaking English fluently and correctly.
- Adapted teaching methods to meet the needs of different learners.
- Utilized technology tools like video conferencing software to create an interactive learning experience.
- Led one-on-one sessions with students for personalized learning approach.
Administrative Assistant
Human Early Learning Partnership | UBC
Vancouver, British Columbia
09.2015 - 09.2017
- Handled client correspondence and tracked records to foster office efficiency
- Coordinated travel arrangements by booking airfare, hotel and ground transportation
- Scheduled office meetings and client appointments for staff teams
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Executed record filing system to improve document organization and management
- Maintained staff directory and company policy handbook for human resources department
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Supported room reservations, agenda preparation, calendar maintenance for programs, meetings and events.
Development Assistant
BC Cancer Foundation
Vancouver, British Columbia
08.2013 - 05.2014
- Assisted Senior Trust Officer to create and manage estate records
- Organized Probate Letters, Wills and follow up letters with Executors
- Managed and filed Wills and Bequest Advices
- Ran monthly audits and queries to keep the database up-to-date
- Coordinated and tracked surveys to be tracked in RE
- Oversaw proper handling of administrative requests, ensuring effective allocation of resources, teams, and necessary finances
- Created and updated packages for solicitors to distribute to families and lawyers interested in Planned Giving
- Used Raiser's Edge database to set up proposals, link accounts, schedule meetings and calendar requests.
Education
UNDERSTANDING MEDICAL TERMINOLOGIES
ALISON ONLINE LEARNING
MICROSOFT EXCEL: INTERMEDIATE/ADVANCED TRAINING -
BC CANCER FOUNDATION
GA LEVEL 3 CERTIFICATE IN TEACHING ENGLISH AS A FOREIGN LANGUAGE -
Love TEFL
CERTIFICATION: COSMETOLOGY -
THE HAIR ART ACADEMY
Skills
- Customer service oriented
- Friendly, positive attitude
- Problem-solving
- Strong interpersonal skills
- Calm under pressure
- Excellent verbal and written communication
Timeline
Administrative Assistant
Providence Health
02.2024 - Current
Administrative Assistant/IT Tech Support
BRAND & IRON
01.2021 - 01.2024
Online English Tutor
Engoo
01.2017 - 09.2023
Administrative Assistant
Human Early Learning Partnership | UBC
09.2015 - 09.2017
Development Assistant
BC Cancer Foundation
08.2013 - 05.2014
UNDERSTANDING MEDICAL TERMINOLOGIES
ALISON ONLINE LEARNING
MICROSOFT EXCEL: INTERMEDIATE/ADVANCED TRAINING -
BC CANCER FOUNDATION
GA LEVEL 3 CERTIFICATE IN TEACHING ENGLISH AS A FOREIGN LANGUAGE -
Love TEFL
CERTIFICATION: COSMETOLOGY -
THE HAIR ART ACADEMY
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