Nadia Federico
Bolton,ON
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Office Administrator
Vintner's Cellar Franchising Inc.
04.2020 - Current
- Managed office inventory and placed new supply orders
- Monitored payments due from clients and promptly contacted clients with past due payments using QuickBooks Online and Desktop Version
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records
- Reviewed files and records to obtain information and respond to requests
- Elevated customer satisfaction ratings by promptly resolving client and case issues
- Automated office operations for managing client correspondence, payment schedules and data communications
- Resolved customer inquiries and complaints requiring management-level escalation
- Created Webpage and Design
- Implemented Monthly Newsletter.
Administrative Assistant & Customer Service Specialist
Metrics Vocational Service
01.2010 - 01.2020
- Answered telephones to take messages or redirect calls to appropriate colleagues
- Improved office organization by developing filing system and customer database protocols
- Monitored payroll, credit card purchases and invoicing to prevent financial errors
- Researched and developed administrative policies, procedures and guidelines to facilitate operations
- Maintained positive working relationship with fellow staff and management
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data
- Displayed strong telephone etiquette, effectively handling difficult calls
- Identified needs of customers promptly and efficiently
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries
- Processed financial documents, contracts, expense reports and invoices
- Replenished office supplies, placing new orders for restocking to maintain inventory
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays
- Created memos, letters and other documents, fostering internal and external communication
- Filtered emails based on importance and escalated issues to leadership
- Used specialized accounting software to debit, credit and total accounts on computer spreadsheets and databases
- Automated office operations by managing client correspondence and data communications
- Managed service agreements and purchase orders to drive budget performance and meet schedule requirements
- Resolved customer inquiries and complaints requiring management-level escalation.
Customer Service Representative
Rogers Communications
02.1995 - 07.1998
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Educated customers on special pricing opportunities and company offerings.
Education
Chinguacousy Secondary School
01.1990
Skills
- Proficiency in MS Office (MS Excel and MS Outlook, in particular)
- Excellent time management skills and ability to multi-task and prioritize work
- Strong organizational and planning skills in a fast-paced environment
- Sales
- E-Commerce
- Data Entry
- Web Development
- Office Administration
- QuickBooks
- Customer Service
- Document Scanning
- Inbound phone call handling
- Telephone reception
- Verbal Communication
- Time Management
Certification
JOB DEVELOPER - Life Strategies Ltd.
Languages
English
Timeline
Office Administrator
Vintner's Cellar Franchising Inc.
04.2020 - Current
Administrative Assistant & Customer Service Specialist
Metrics Vocational Service
01.2010 - 01.2020
Customer Service Representative
Rogers Communications
02.1995 - 07.1998
Chinguacousy Secondary School
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