NADIA EL MOUJAHID
Calgary,AB
Summary
Inquisitive Private Tutor committed to promoting student confidence and academic success through hands-on tutoring and individualized support. Skillful in sharing knowledge and concepts with students.
Strong communication and planning skills. Hardworking Peer Tutor motivated to transform student's academic lives by implementing successful strategies that make differences in all areas.
Demonstrated success with most struggling learners. Dedicated to teaching and setting solid example for character. Motivated professional offering [Degree] in [Area of study]. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines.
Overview
14
14
years of professional experience
1
1
Certification
Work History
TUTOR Math and French Elementary
Tutor Doctor /After Self employed
Calgary, AB
10.2014 - 12.2016
- Conducted individual tutoring sessions with students to help them improve their academic performance.
- Provided comprehensive feedback on student progress, including areas for improvement and successes.
- Demonstrated various teaching techniques to engage students in the learning process.
- Developed lesson plans tailored to the needs of each student.
- Assisted students in developing effective study habits and strategies for success in school.
- Facilitated small-group discussions to increase comprehension of course material.
- Created a positive learning environment by encouraging open communication between tutor, teacher, and student's family members.
- Utilized different methods such as audio and visual aids, lectures, demonstrations, or hands-on activities to enhance learning outcomes.
- Adapted instruction methods based on individual learning styles.
Customer Service Representative Level 2
ROYAL BANK OF CANADA
Calgary, AB
07.2009 - 07.2011
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
- Wire transfer for clients.
- offer the best credit card for client.
- Did safeguard ans security of the branch ( Vault, safety deposit box,...)
- Loaded Cash in ATM,
Customer Service Representative Level 1
ROYAL BANK OF CANADA
Montreal, QC
01.2007 - 07.2009
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Processed credit card transactions accurately and efficiently.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Assisted co-workers with tasks as needed to ensure smooth operations of the Branch.
- Provided customers with product knowledge to promote sales of financial products and services.
- Verified customer identification and account information to ensure accuracy of transactions.
- Educated customers on the use of mobile banking applications for convenience in managing their finances.
- Cross-sold bank products such as credit cards, debit cards, savings accounts., based on customer needs.
Customer Service Representative
Continental Marketing Group
Montreal, QC
02.2003 - 12.2006
- Sales and promotion during outbound marketing campaigns of wide range of insurance products.
- Give clients all details and benefits of the insurance ( life or accidental)
Education
Bachelor of Arts - my Bachelor is Business
University Hassan II
Morocco07-1997
Skills
- Lesson Planning
- Foreign language instruction
- Reading Comprehension
- Student Evaluation
- Learning techniques
- Homework Assistance
- Creative Writing
- Group and individual instruction
- Special Education
- Memorization techniques
- Student Motivation
- Verbal and written communication
Languages
English
Full Professional
French
Full Professional
Spanish
Limited
Arabic
Professional
Certification
- Certificate of teaching English.
References
References available upon request.
Timeline
TUTOR Math and French Elementary
Tutor Doctor /After Self employed
10.2014 - 12.2016
Customer Service Representative Level 2
ROYAL BANK OF CANADA
07.2009 - 07.2011
Customer Service Representative Level 1
ROYAL BANK OF CANADA
01.2007 - 07.2009
Customer Service Representative
Continental Marketing Group
02.2003 - 12.2006
Bachelor of Arts - my Bachelor is Business
University Hassan II
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