Summary
Overview
Work History
Education
Skills
Accomplishments
PERSONAL TRAINING
Timeline
Generic

Nadia De Angelis

Summary

Dedicated and hardworking professional committed to delivering exceptional service to clients and advisors. Continuously seeks opportunities to expand knowledge and skills while maintaining a methodical approach to tasks. Excellent communication abilities enable effective collaboration with team members, clients and advisors. Takes immense pride in the quality of work and unwavering dedication to client satisfaction. A supportive and reliable team member, always striving for excellence.

Overview

25
25
years of professional experience

Work History

SENIOR ACCOUNT ASSOCIATE

Medavie Blue Cross
08.1999 - Current
  • Manages the largest Corporate Account; ensuring clients and advisors needs are met
  • Deployed meticulous organization skills by assisting in coordination of client deliverables.
  • Assists with Finalist Presentations
  • Delivers Employee Meetings and presentations for all new clients
  • Runs wellness fairs to promote Medavie products and services
  • Play key role in initial set-up of new customer accounts, producing amendment requests, as well as providing ongoing service and administrative requirements to existing clients and advisors
  • Maintain strong relationships with advisors and handle their day to day inquiries
  • Mentor Account Associates and Sales Assistants
  • Maintained detailed documentation using SalesForce

LEVEL 1 CROSSFIT COACH

Element Crossfit
07.2015 - 08.2022
  • Facilitated small and large group classes, individual sessions, CrossFit Bootcamps, assists with gym seminars and CrossFit Competitions
  • Coached On-Ramp sessions and welcomed new members to CrossFit Taking them through all movements and teaching lifting technique
  • Provided foundations to be able to move towards doing classes and feeling confident with prescribed weights
  • Created targeted programs for individual clients that address specific fitness and nutrition goals.
  • Passionate about learning and committed to continual improvement.
  • Strengthened communication skills through regular interactions with others.
  • Developed and maintained courteous and effective working relationships
  • Developed strong relationships with clients by consistently providing motivational support and encouragement throughout their fitness journey.
  • Ensured safety of all participants by strictly adhering to CrossFit guidelines and protocols during workouts.
  • Managed gym operations efficiently, including scheduling classes, maintaining equipment, and monitoring facility cleanliness.

CORPORATE SERVICE REPRESENTATIVE

Medavie Blue Cross
01.2003 - 05.2010
  • Successfully managed block of 150 + Corporate Accounts of 500 or more insureds
  • Worked to retain strong client and advisor relationships
  • Travelled to client locations for presentations
  • Established company benefit packages, and for servicing clients post-sign up
  • Led executive-level training on internal systems, along with leading employee benefit presentations
  • Promoted brand at wellness fairs and liaised with potential client

TEAM LEADER CALL CENTER

Medavie Blue Cross
01.2001 - 01.2003
  • Led team of between 12 – 15 Customer Service Representatives, monitoring team performance and statistics, and conducting yearly staff performance reviews
  • Running team meetings
  • Reporting into monthly senior management meetings Provided knowledge and resources to prepare each team member for success and top performance.
  • Coached team members regarding call strategy to effectively reach targets and foster customer retention.
  • Participated in brainstorming sessions, providing feedback and executing new tactics to improve agent performance.
  • Communicated frequently and openly to motivate team members and drive goal achievement.
  • Oversaw call-monitoring, coaching, performance and corrective action for all team members.
  • Assisted in training, motivating and coaching team members to meet required center goals.
  • Responded to team support questions quickly to maintain call center efficiency.
  • Handled advanced issues with calm, knowledgeable and professional approach.

CALL CENTRE CUSTOMER SERVICE REP

Medavie Blue Cross
08.1999 - 01.2001
  • Responded to incoming calls regarding group benefits, answering questions and providing direction regarding claim processing
  • Acquired strong problem solving and customer services skills.
  • Developed and maintained courteous and effective working relationships.
  • Worked effectively in fast-paced environments.
  • Strengthened communication skills through regular interactions with others.
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
  • Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.

Education

Pre-Service Firefighting Training Program -

Southwest Fire Academy
Delhi, ON
2017

Certificate - Human Resources Management

Sheridan College, Secondary School
Oakville, ON
2002

High School Diploma -

St. Paul Secondary School
Mississauga, ON
1998

Skills

  • Excellent Listening and Communication Skills
  • Empathy and Support
  • Organization
  • Dedication

Accomplishments

  • NFPA 472 Hazmat Awareness and Operations
  • NFPA 1006 General Rescue
  • Emergency Medical Responder (EMR)
  • Standard First Aid, CPR/AED
  • License CrossFit Level 1 Coach
  • Confined Space Awareness NFPA 1006
  • CrossFit Gymnastics

PERSONAL TRAINING

  • Currently Personal Training 1-3 clients per week
  • Create personalized workout programs
  • Create personalized nutrition plans

Timeline

LEVEL 1 CROSSFIT COACH

Element Crossfit
07.2015 - 08.2022

CORPORATE SERVICE REPRESENTATIVE

Medavie Blue Cross
01.2003 - 05.2010

TEAM LEADER CALL CENTER

Medavie Blue Cross
01.2001 - 01.2003

SENIOR ACCOUNT ASSOCIATE

Medavie Blue Cross
08.1999 - Current

CALL CENTRE CUSTOMER SERVICE REP

Medavie Blue Cross
08.1999 - 01.2001

Pre-Service Firefighting Training Program -

Southwest Fire Academy

Certificate - Human Resources Management

Sheridan College, Secondary School

High School Diploma -

St. Paul Secondary School

Similar Profiles

CREATE PROFILE
Nadia De Angelis