Nadia Cruz De La Rosa
Winnipeg,MB
Summary
Motivated professional offering Administration, Industry Commerce, Sales, and Marketing studies and experience. Adds value to any organization needing great collaboration, interpersonal, and multitasking abilities. Meets tight deadlines. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Entrepreneurship
Own Business
Mexico, Mexico
09.2021 - 10.2022
- Delivered products to customer locations on time.
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Answered [Number] calls per shift to assist with customer questions and concerns.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Search, selection and qualification of suppliers.
Finance Business Partner
A3O Group - BXP Company
Mexico City, Mexico
05.2017 - 09.2018
- Reviewed management reports to modify for alignment with business strategy.
- Reviewed financial projections relating to business and industry trends and identified areas requiring improvement.
- Advised on best practices related to corporate finance policies and procedures.
- Reviewed existing processes to identify potential risk factors and develop strategies to mitigate them.
- Coordination with external suppliers.
- Fee Billing.
- filing and control of statutory acts, internal Group companies and customer documentation.
Administrative Coordination
A3O Group - BXP Company
Mexico City, Mexico
07.2015 - 05.2017
- Collaborated with others to discuss new opportunities.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Recognized by management for providing exceptional customer service.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Creation of content of induction documents and instructions for clients in Spanish and English for all service lines.
- Preparation of induction documents and instructions for all service lines.
- Coordinación con áreas de Grupo A3O para servicios especiales.
Construction Operations Coordinator
EAPRO- Imperquimia Group Company
Mexico City, Mexico
12.2011 - 02.2014
- Developed product specifications, negotiated contracts and managed timelines.
- Arranged property repair requests with company-approved vendors.
- Facilitated communication between architects, engineers, inspectors and other professionals involved in the project.
- Trained and monitored employees to teach daily tasks and improve performance.
- Coordinated and scheduled subcontractors to ensure completion of construction projects on time.
- Prepared Requests for Information forms for clarification of design intent or specification requirements.
- Delegated work to staff, setting priorities and goals.
- Monitored progress payments to vendors and subcontractors ensuring timely payment according to contract terms.
- Investigated discrepancies between actual field conditions versus plans and specs; worked closely with designers and estimators to resolve issues.
- Provided vision and guidance to group of 10 construction employees and trained each on project plans and procedures.
- Resolved conflicts between general contractors, subcontractors, suppliers and owners regarding contractual issues or job-site problems.
Assistant General Manager
Imperquimia Group
Mexico City, Mexico
04.2008 - 12.2011
- Performed administrative tasks such as filing paperwork, and .preparing documents.
- Prepared weekly schedules for staff members based on their availability.
- Managed cash intake with high accuracy and prepared daily bank deposits.
- General Director agenda control.
- Purchase, manage and provide the necessary office staff
Education
Industry Commerce, Sales And Marketing
Red River College Polytech
Winnipeg04-2024
Master of Science - Master in Organization Administration
Universidad Nacional Autonoma De Mexico
Mexico City06-2017
Bachelor of Science - Communication Sciences
Universidad Del Valle De Mexico
Mexico City07-2002
Skills
- Time Management
- Goal setting
- Customer Service
- Setting goals, both short-term and long-term, and work towards achieving them
- Multitasking
- Problem Solving
- Analytical and logical thinking
- Collaboration-team worker
Languages
Spanish
Professional
Timeline
Entrepreneurship
Own Business
09.2021 - 10.2022
Finance Business Partner
A3O Group - BXP Company
05.2017 - 09.2018
Administrative Coordination
A3O Group - BXP Company
07.2015 - 05.2017
Construction Operations Coordinator
EAPRO- Imperquimia Group Company
12.2011 - 02.2014
Assistant General Manager
Imperquimia Group
04.2008 - 12.2011
Industry Commerce, Sales And Marketing
Red River College Polytech
Master of Science - Master in Organization Administration
Universidad Nacional Autonoma De Mexico
Bachelor of Science - Communication Sciences
Universidad Del Valle De Mexico
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