Nadia Colin Bernal
Modesto
Summary
Experienced customer service professional with over 5 years in a fast-paced environment, skilled in multitasking, communication, and training new team members. Currently pursuing a Bachelor’s degree in Business Administration with a strong interest in transitioning to human resources. Reliable and organized, with a proven ability to handle challenging situations calmly and support team operations effectively.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Waitress
Mimis Cafe Bistro
07.2021 - Current
- Demonstrated strong multitasking and time management by effectively managing multiple tables, addressing customer needs, and prioritizing tasks.
- Handled high-pressure situations with professionalism, ensuring excellent service standards and seamless team coordination.
- Remained calm and solution-focused while addressing customer concerns, using conflict resolution and active listening techniques.
- Operated POS systems and cash registers to accurately process transactions and generate check-out reports.
Nail Technician
Self Employed
Modesto
01.2021 - Current
- Oversaw inventory management and coordinated product ordering
- Ensured cleanliness by sanitizing and disinfecting all surfaces regularly
- Managed pricing, processed payments, and maintained accurate bookkeeping records
- Created engaging social media content and executed targeted marketing strategies
Education
Grace M Davis High School
Modesto, CA05-2023
Associates - Business Administration
Modesto Junior College
Modesto, CA07-2026
Skills
- Multitasking & Time Management
- Customer service
- Client engagement
- Cash handling
- Inventory management
- Payment processing
Certification
- Certified Nail Technician - [November 2020]
Languages
- Spanish
- English
Timeline
Waitress
Mimis Cafe Bistro
07.2021 - Current
Nail Technician
Self Employed
01.2021 - Current
Grace M Davis High School
Associates - Business Administration
Modesto Junior College