Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

NADIA CLARKE

Ancaster,ON

Summary

Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.

Overview

9
9
years of professional experience
1
1
Certification

Work History

General Manager

Knollwood Golf Club
Ancaster, ON
03.2020
  • Oversees all aspects of the golf operation on and off-season, including budgeting, recruitment, hiring and onboarding, staff training, and ground maintenance alongside events management and F&B services
  • Manages procurement and vendor coordination for the pro shop, membership sales and retention, and the company’s finances and accounting records
  • Owns all documentation and reporting, develops internal SOPs, facilitates closing of sales, and handles the upkeep of facilities and equipment
  • Responsible for facilitating and managing health & safety across the company, as well as merchandise purchasing, displaying, and inventory
  • Delivered a significant increase in staff retention due to strategic leadership, subsequently shifting the mindset of all personnel towards fostering business continuity, a challenging feat within a seasonal industry
  • Planned and hosted employee annual engagement activities, such as golf tournaments, promoting a culture of camaraderie, teamwork, and interdepartmental collaboration
  • Achieved profitable returns within the first year of handling operations by optimizing membership costs to align with ongoing golf events and competitions while ensuring expenses remained below the budget requirements
  • Built and deployed a brand new team at the start of the season to resolve the longstanding issue of erroneous pricing of staff, resulting in more streamlined and consistent pricing across the retail section
  • Implemented an improved and modified staffing schedule to ensure effective resource allocation and full coverage of work scope across all departments, driving a reduction in labour cost by $75k, all while maintaining high productivity levels
  • Successfully increased overall business sales by 20%+ over the last 3 years
  • Generated consistently increasing sales for alcoholic beverages, including a $50K and $40k income for the past two years
  • Currently overseeing the event sales section, developing new pricing in all categories and implementing tailored marketing and promotional strategies to deliver against established sales targets

Acting Manager

Peller Estates Ltd.
Ancaster, ON
01.2015 - 12.2018
  • Provided comprehensive administrative support to the Store Manager, including hiring, training, onboarding, and performance monitoring for the staff, while simultaneously driving retail sales
  • Executed and tracked promotional initiatives, managed the ordering and procurement process, and oversaw closing and daily sales across all stores
  • Ensured that the store remained organized and presentable by showcasing creative stock displays, regularly modified based on trends and seasons to maximize sales
  • Data Analysis: Conducted weekly sales performance monitoring, analyzing all metrics and KPIs to ensure alignment with targets
  • Evaluated departmental performance for opportunities and successes, adjusting strategies in underperforming areas through stock management, product relocation, display reworking, and promotional analysis
  • Inventory Control: Handled inventory control, adjusting stock levels based on area events, market trends, seasonal shifts, and holiday demands while also managing product displays
  • Coordinated the reception and shipping of products, delivery management, pace of product receipt, and store inventory counts

Retail Specialist

Sobeys
Mississauga, ON
01.2010 - 12.2013
  • Worked at a variety of different stores as a Customer Service Manager, supervising up to 80+ staff members to provide general operational oversight and management
  • Advanced to a Retail Specialist role, responsible for managing the entire district and the front-end systems
  • Served as a mentor of CSM across 16 stores, with sales up to $700k, working closely with the client to ensure consistency and compliance within stores
  • Handled invoicing and liaised with inventory and warehouse staff to ensure consistent adherence with SOPs and cost control measures
  • Health & Safety: Led the implementation of succession plans and conducted performance reviews bi-annually
  • Championed health and safety, enforcing adaption and compliance of each department with H&S standards and ergonomics
  • Store Openings: Oversaw and executed multiple store openings, including screening and interviewing potential applicants, assisting in group orientation, creating training schedules, and ongoing mentoring to the department manager
  • Assisted in facilitating training for department-specific teambuilding programs during new store openings
  • Process Optimization: Analyzed store processes and provided recommendations for improvement, while looking for opportunities to gain efficiencies
  • Worked with other Retail Process Specialists to ensure the proper prioritization of outstanding tasks

Member Services Representative

John Savidis Lean & Fit
01.2013 - 12.2016

Education

Human Resources Diploma -

McMaster University
01.2024

Business Diploma -

Mohawk College
01.2017

Retail Management & Operations -

Cornell University
01.2002

Skills

  • Operations Management
  • Revenue Generation
  • Budget Oversight
  • Customer Relations
  • Event Sales
  • Hiring & Recruitment
  • Process Optimization
  • Performance Management
  • People Leadership
  • Vendor Coordination
  • Training & Development
  • Cross-Functional Collaboration
  • Technical Acumen: Microsoft Office Suite (Word, Excel, PowerPoint, Publisher & Outlook)
  • Expense Control
  • Loss Prevention
  • Customer Retention
  • Customer Relationship Management

Certification

  • WHMIS
  • Smart Service Certificate
  • Food Handlers Certificate
  • Standard First Aid & CPR Certified

Timeline

General Manager

Knollwood Golf Club
03.2020

Acting Manager

Peller Estates Ltd.
01.2015 - 12.2018

Member Services Representative

John Savidis Lean & Fit
01.2013 - 12.2016

Retail Specialist

Sobeys
01.2010 - 12.2013

Human Resources Diploma -

McMaster University

Business Diploma -

Mohawk College

Retail Management & Operations -

Cornell University

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NADIA CLARKE