Nadia Canales
Toronto,ON
Summary
Results-oriented professional with a proven track record in leadership and staff supervision. Skilled in improving customer relations, administrative quality, and project management. Exceptional communicator adept at problem-solving with customers and employees.
Overview
14
14
years of professional experience
Work History
Bilingual Sales Agent
SUNWING
Toronto, Ontario
07.2023 - Current
- Developed relationships with customers by providing excellent customer service.
- Identified opportunities for cross-selling additional products and services.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
Capitan Assistant
Universal Event space
Toronto, Ontario
05.2022 - 07.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Provided excellent customer service to ensure satisfaction.
Customer Service Supervisor
AEROMEXICO
Mexico City, Mex
10.2010 - 11.2020
- Managed customer service staff of 8, ensuring adherence to company policies and procedures.
- Provided coaching and counseling to improve employee performance.
- Drove customer escalations to resolution by engaging directly with clients.
Education
Two-year DIPLOMA - Tourism Service Management
Seneca College of Applied Arts And Technology
North York, ON08-2023
Certificate - Business Communication
ILAC
Toronto, ON02-2006
Bachelor"s Degree - Communications And Media
UNITEC
Mexico City12-2005
Skills
- Customer Assistance
- Performance Tracking
- Client Relations
- Complaint resolution
- Performance Evaluations
- Time Management
- Positive and Constructive Feedback
- Problem-Solving
- Leading Team Meetings
- Customer Service
- Customer Relationship Management (CRM)
Languages
Spanish
Native/ Bilingual
Timeline
Bilingual Sales Agent
SUNWING
07.2023 - Current
Capitan Assistant
Universal Event space
05.2022 - 07.2023
Customer Service Supervisor
AEROMEXICO
10.2010 - 11.2020
Two-year DIPLOMA - Tourism Service Management
Seneca College of Applied Arts And Technology
Certificate - Business Communication
ILAC
Bachelor"s Degree - Communications And Media
UNITEC
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