Nadia Borrelli
Innisfil,ON
Summary
Dynamic Administrative Assistant with proven expertise at ICS Legal Services, excelling in customer service and data entry. Recognized for maintaining confidentiality and fostering strong client relationships. A dedicated team player with exceptional organizational skills, adept at managing records and enhancing office efficiency through effective communication and problem-solving abilities.
Overview
16
16
years of professional experience
Work History
Administrative Assistant
ICS Legal Services
03.2007 - 03.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted coworkers and staff members with special tasks on daily basis.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Wait Staff Member/Host
Windy O'Neils Irish Pub
06.2004 - 10.2006
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
- Established rapport with regular customers through personalized service and genuine interest in their dining experiences.
- Assisted in training new waitstaff members, fostering a team-oriented work environment.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Education
Certificate - Corrections
Centennial College
Scarborough, OntarioSkills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Filing
- Customer relations
- Clerical support
- File organization
- Time management
- Customer and client relations
- Microsoft outlook
- Strong problem solver
- Documentation and recordkeeping
- Dedicated team player
- Appointment scheduling
- Professional and mature
Languages
English
Native or Bilingual
Italian
Professional Working
Timeline
Administrative Assistant
ICS Legal Services
03.2007 - 03.2020
Wait Staff Member/Host
Windy O'Neils Irish Pub
06.2004 - 10.2006
Certificate - Corrections
Centennial College
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