Nadia Archibald
Edmonton,Canada
Summary
Dynamic professional with a proven track record at Reef Tech, excelling in client service, marketing strategy, and operational efficiency. Skilled in managing complex schedules, maintaining meticulous records, and delivering exceptional customer service in fast-paced environments. Proficient in Microsoft Office, project coordination, and social media management, I am dedicated to enhancing brand awareness and customer satisfaction.
Overview
17
17
years of professional experience
Work History
Aquarium Maintenance Technician
Reef Tech
Edmonton, Alberta
08.2024 - Current
- Monitored water quality and filtration systems, ensuring optimal conditions for aquatic animal health.
- Delivered in-home and office aquarium maintenance, ensuring optimal aquatic animal care.
- Educated clients on effective pet care and habitat management practices.
- Maintained detailed service records and scheduling logs, facilitating seamless operations and timely service.
- Delivered exceptional customer service in private residences, fostering client satisfaction and trust.
Social Media Manager
Avena Originals
Edmonton, Alberta
03.2025 - Current
- Coordinated marketing timelines and scheduled content calendars for streamlined operations.
- Managed customer inquiries through email and social platforms to enhance engagement.
- Drafted professional communications and newsletters to maintain brand consistency.
- Maintained organized digital records and documentation for improved accessibility.
Marketing Specialist (Part-Time)
River City Vapes
Edmonton, Alberta
11.2025 - Current
- Created promotional materials and managed posting schedules to enhance brand visibility.
- Responded to customer inquiries, enhancing in-store communication and customer engagement.
- Coordinated inventory processes to maintain accurate product knowledge and ensure availability.
Commercial and Residential Cleaner
Pelley's Pristine Clean
Edmonton, Alberta
09.2024 - 03.2025
- Executed industry-standard cleaning techniques in residential and commercial spaces.
- Maintained equipment and tools to maximize performance and ensure safety.
- Managed cleaning schedules to align with client needs and expectations.
- Collaborated with team members to efficiently complete large-scale cleaning projects.
Produce Clerk
Sobeys
Sherwood Park, Alberta
03.2018 - 06.2024
- Delivered high-volume customer service to create positive shopping experiences.
- Guided customers in product selection and addressed inquiries to support informed choices.
- Maintained accurate inventory records and organized product displays for easy access.
- Supported team operations during peak business hours to ensure efficient service delivery.
Shift Manager
McDonald’s
Edmonton, Alberta
08.2009 - 05.2019
- Supervised front-of-house operations and customer service team during peak hours to ensure seamless service delivery.
- Managed staff scheduling and coordinated workflows to optimize team performance.
- Resolved customer concerns with professionalism, enhancing customer satisfaction and loyalty.
- Trained new employees on service standards and operational procedures.
- Handled cash reconciliation and maintained POS system integrity.
Education
Diploma - Business Administration (Marketing)
NAIT
Edmonton, AB01-2024
Skills
- Social media management
- Customer engagement
- Brand awareness enhancement
- Aquarium maintenance
- Water quality analysis
- Microsoft Office proficiency
- Conflict resolution
- Inventory management
- Project coordination
- Digital marketing strategy
- Client relationship management
- Marine animal husbandry
- Environmental monitoring
- Team collaboration
- Budget tracking
Languages
English
Full Professional
French
Professional
German
Limited
Timeline
Marketing Specialist (Part-Time)
River City Vapes
11.2025 - Current
Social Media Manager
Avena Originals
03.2025 - Current
Commercial and Residential Cleaner
Pelley's Pristine Clean
09.2024 - 03.2025
Aquarium Maintenance Technician
Reef Tech
08.2024 - Current
Produce Clerk
Sobeys
03.2018 - 06.2024
Shift Manager
McDonald’s
08.2009 - 05.2019
Diploma - Business Administration (Marketing)
NAIT