Nadia Angulo
Toronto,ON
Summary
Dynamic customer service professional with experience at Volaris Airlines and BBVA, excelling in problem-solving and conflict resolution. Recognized for enhancing customer satisfaction through effective communication and digital proficiency. Proven ability to manage multiple tasks under pressure while delivering exceptional service and support in fast-paced environments.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Agent
Volaris Airlines
01.2020 - 11.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer account discrepancies and concerns.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Responded to customer requests for products, services, and company information.
- Resolved problems, improved operations and provided exceptional service.
- Worked flexible hours across night, weekend, and holiday shifts.
Digital Advisor
BBVA
02.2018 - 08.2019
- Provided exceptional customer service to drive satisfaction.
- Provide guidance to customers on how to use mobile app and online banking.
- Answer questions and resolve issues related to digital services.
Education
High School Diploma -
Yorkdale Adult School
Toronto, ON11-2025
Bachelor of Business Administration -
UTEL UNIVERSITY
GUADALAJARA, MEXICO07-2021
Skills
- Customer service and communication skills
- Problem-solving
- Conflict resolution
- Critical thinking
- Promotional support
- Calm under pressure
- Computer proficiency
- Digital media
Languages
English
Full Professional
Spanish
Native or Bilingual
Portuguese
Limited Working
Certification
- Workplace Hazardous Materials Information System Training [2024]
- Worker Health and Safety Awareness in 4 Steps
Training [2024]
Timeline
Customer Service Agent
Volaris Airlines
01.2020 - 11.2022
Digital Advisor
BBVA
02.2018 - 08.2019
High School Diploma -
Yorkdale Adult School
Bachelor of Business Administration -
UTEL UNIVERSITY
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