Nadia Ahmed
Nepean,ON
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Maximus
Ottawa, Ontario
04.2024 - 04.2025
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed positive relationships with customers through friendly interactions.
- Identified opportunities for upselling additional products or services based on customer needs.
Customer Service Representative
Uni Uni
Ottawa, Ontario
06.2023 - 01.2024
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified opportunities for upselling additional products or services based on customer needs.
- Developed positive relationships with customers through friendly interactions.
Key Holder Supervisor
Kiehl's
Ottawa, Ontario
07.2022 - 05.2023
- Supervised employees by providing direction on tasks and expectations regarding customer service standards.
- Participated in training sessions on topics such as customer service techniques and loss prevention strategies.
- Performed daily banking duties such as deposits and withdrawals of funds from registers.
- Ensured store was opened and closed in a timely manner according to company policies.
- Monitored employee performance to ensure adherence to company policies and procedures.
- Provided excellent customer service by greeting customers in a friendly manner and responding to inquiries promptly.
Customer Service Representative
24/7 In Touch
Ottawa, Ontario
10.2021 - 03.2022
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed positive relationships with customers through friendly interactions.
- Identified opportunities for upselling additional products or services based on customer needs.
- Answered customer inquiries via phone, email, and chat.
- Developed strong relationships with customers by providing personalized assistance and support.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer complaints promptly and efficiently.
Customer Service Representative
Maximus/Elections Canada
Ottawa, Ontario
05.2021 - 09.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Implemented innovative methods for streamlining the customer service process.
- Developed strong relationships with customers by providing personalized assistance and support.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Key Holder Supervisor
Geox
Ottawa, Ontario
02.2020 - 10.2020
- Facilitated communication between corporate headquarters and local stores.
- Tracked sales data to ensure accurate inventory levels.
- Analyzed weekly sales reports to identify trends or issues.
- Created promotional displays that increased visibility of merchandise.
- Responded promptly to customer inquiries regarding product availability.
- Maintained a safe and secure environment within the store.
- Supported the Store Manager in daily operations activities as needed.
- Assisted customers in locating products throughout the store.
- Developed extensive product knowledge, growing revenue, and building consumer base.
Education
Lash Extensions
Perfect U
Ottawa 09-2020
Esthetician
Algonquin College
Ottawa, ON12-2017
Business Management and Entrepreneurship
Algonquin College
Ottawa, ON04-2015
Skills
- Data analysis
- Communication skills
- Conflict resolution
- Customer service
- Sales techniques
- Product knowledge
- Time management
- Relationship building
- Typing proficiency
- Decision-making
- Customer relationship management (CRM)
- Quality assurance controls
- Sales closing
- Verbal and written communication
Languages
English
Professional
Timeline
Customer Service Representative
Maximus
04.2024 - 04.2025
Customer Service Representative
Uni Uni
06.2023 - 01.2024
Key Holder Supervisor
Kiehl's
07.2022 - 05.2023
Customer Service Representative
24/7 In Touch
10.2021 - 03.2022
Customer Service Representative
Maximus/Elections Canada
05.2021 - 09.2021
Key Holder Supervisor
Geox
02.2020 - 10.2020
Lash Extensions
Perfect U
Esthetician
Algonquin College
Business Management and Entrepreneurship
Algonquin College
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