Nadia Ahmed
Ottawa,Ontario
Summary
College graduate, looking for a full-time career as a customer service representative, human resources assistant and as a beauty advisor. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
UniUni
06.2023 - 01.2024
- Worked as a customer service agent on tickets based in Canada
- Helped with emails and phone calls
- Worked one on one with customers responding to their questions, concerns and complaints
- Answering all customer’s inquiries
- Worked as a live chat agent for Uni Uni
- Reported to the local warehouses regarding the tickets and reported immediately back to my management team
- Data entry work base.
Key Holder/Visualizer
Kiehl’s
07.2022 - 09.2023
- Retail sales environment
- Worked as a full-time key holder and organizing the staff and the sales floor
- In charge of daily targets, KPI’s and sales
- Worked as a skin care consultant as well
- Helped identify customers skin type while also selling a skin care routine prior to after their consultation
- Learned about the product knowlege/ history that Kiehl’s offers to it’s customers
- Conducted facials on clients as well
- Created a happy, fun, positive and hardworking environment for my staff.
Survey Interviewer
Malatest Research
02.2017 - 03.2023
- Conducted surveys on the phone
- Data entry work base
- Worked very close with the managers and the supervisors.
Customer Service Representative
24/7 In Touch
10.2021 - 03.2022
- Call centre environment
- Worked in the Loreal department with brands like Kiehl’s, Skin Ceuticals, Dermablend, La Roche-Posay, Viche and Cerave
- Helped out customers on the phone with their orders, scheduled deliveries and lost packages
- Responded to customers by email and over the phone
- Inbound call centre
- Did weekly meetings with the staff and team leads
- Placed orders with customers over the phone when ordering with the brands.
Customer Service Representative
Maximus/Elections Canada
05.2021 - 09.2021
- Call centre environment
- Was in charge of explaining to callers about the election and assisting them in their questions and concerns
- I was getting inbound calls
- Had to put callers in our system after each call
- Worked as a help desk agent and technical support agent
- Also conducted trouble shooting and IT support services.
Key Holder/Visualizer
Geox
02.2020 - 10.2020
- Was in charge of the displays
- Shoes were sold to clients
- Explained the products to the clients
- Organized displays by season.
Seasonal Key Holder
Hudson Bay
12.2019 - 01.2020
- Worked in multiple departments; beauty, clothing, toys
- Worked for Guerlain company at the cosmetics department
- Sold perfume, cosmetics, skin care
- Recommended cosmetics to clients.
Education
Certified Eyelash Technician -
Perfect You
Ottawa, Ontario01.2020
Aesthetician -
Algonquin College
Ottawa, Ontario01.2017
Business Management and Entrepreneurship -
Algonquin College
Ottawa, Ontario01.2015
Skills
- Training development aptitude
- Consultative Sales
- Database Management
- System implementation
- Financial Planning
Skills
True, True, True, English, weekly organization meetings related to business and entrepreneurship ventures, group discussions, Microsoft Word, Excel, Internet Explorer
Languages
English
Full Professional
Timeline
Customer Service Representative
UniUni
06.2023 - 01.2024
Key Holder/Visualizer
Kiehl’s
07.2022 - 09.2023
Customer Service Representative
24/7 In Touch
10.2021 - 03.2022
Customer Service Representative
Maximus/Elections Canada
05.2021 - 09.2021
Key Holder/Visualizer
Geox
02.2020 - 10.2020
Seasonal Key Holder
Hudson Bay
12.2019 - 01.2020
Survey Interviewer
Malatest Research
02.2017 - 03.2023
Certified Eyelash Technician -
Perfect You
Aesthetician -
Algonquin College
Business Management and Entrepreneurship -
Algonquin College