Nadhira Narikodan
Thunder Bay,ON
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
3
3
years of professional experience
Work History
Customer Service Manager
walmart
Thunder Bay, ON
06.2022 - Current
- Researched industry best practices in order to develop innovative approaches towards improving efficiency within the Customer Service Department.
- Provided resolution of unusual billing by conducting research, reviewing findings and making recommendations.
- Processed documentation and troubleshot discrepancies to build client rapport.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Administrative Manager
Naaz General Trading
Abu Dhabi, Abu Dhabi
02.2021 - 02.2022
- Managed payroll processing activities including timekeeping data entry, benefits administration, garnishments, tax withholdings.
- Managed purchase requisitions and approvals for all department equipment and supplies.
- Supported staff through in-service training, providing mentorship and additional resources.
- Reviewed and approved department reimbursement requests, recording transactions to maintain financial accountability.
- Supervised a team of administrative assistants tasked with coordinating travel arrangements, scheduling appointments, and providing customer service support.
- Automated office operations to optimize accounts payable and receivable, customer correspondence and data communications.
- Collaborated with project and department leaders to develop and implement improvements to operational efficiency.
- Analyzed existing workflows within departments in order to identify areas where improvements could be made.
- Coordinated with managers and departments to interview new personnel and recognize excellent performance.
- Implemented new software programs designed to streamline operations within departments such as Human Resources or Accounting.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Analyzed internal processes and recommended and implemented procedural or policy changes to improve operations.
- Coordinated and conducted classes to teach procedures to new staff members.
Education
Post Graduate Diploma - Human Resource Management
Confederation College of Applied Arts And Technology
Thunder Bay, ON12-2022
Skills
- Service Delivery Optimization
- Complaint Resolution
- Account Management
- Regulatory Compliance
- Quality Assurance
- Personnel Training and Development
- Quality Assurance Controls
- Workforce Management
- Proficient in Ms Excel,outlook ,Ms Office
- Audit Support
- Cash Handling
- Customer Service
Affiliations
Volunteered as an assistants program coordinator for the college cultural activities .Duties include assisting program coordinator ,allocating the budget for each event , planning scheduled activities , and arranging regular meetings with program crew members .
Languages
English
Professional
Arabic
Professional
References
References available upon request.
Timeline
Customer Service Manager
walmart
06.2022 - Current
Administrative Manager
Naaz General Trading
02.2021 - 02.2022
Post Graduate Diploma - Human Resource Management
Confederation College of Applied Arts And Technology
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