Nadera Iskandarani
Oakville,ON
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Care
Cogeco Inc.
Burlington, Ontario
03.2024 - Current
- Achieved a net revenue save of 105.45% within my first fiscal year of joining the company.
- Maintained an average NPS score of 85%.
- Trained and coached teammates on best practices in customer care.
- I scored an 85% on QA, consistently surpassing the department benchmark of 80% on my first fiscal year.
- Maintained up-to-date knowledge of company's products, services and policies and procedures related to retention, billing, and technical.
- Created detailed process documents outlining best practices for technical calls.
Counter Sales Associate
Freshway Market
Oakville, ON
09.2023 - Current
- Directly interacted with customers in choosing products and demonstrated product features ensuring satisfaction
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed and implemented effective inventory control systems.
Personal Banking Associate
TD Canada Trust
Oakville, ON
11.2022 - 09.2023
- Directly interacted with customers in choosing products and demonstrated product features ensuring satisfaction.
- Exceeded sales targets by 120% throughout the first quarter by maximizing opportunities through tailored financial advice, improving client retention, and referring clients to appropriate advisors.
- Generated leads with C3 and developed sales funnels.
- Met needs of high net worth individuals looking to manage at least $3.5m in assets.
Customer Experience Associate
TD Canada Trust
Oakville, ON
03.2022 - 11.2022
- Provided exceptional customer service to ensure customer satisfaction.
- Identified opportunities to improve the customer experience through feedback analysis.
- Collaborated with other departments to ensure customer needs were met efficiently.
- Supported sales team members to drive growth and development.
- Increased customer satisfaction ratings 130% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
Key Holder
Bath and Body Works
Oakville, ON
11.2021 - 03.2022
- Organized backroom storage areas to maximize efficiency of merchandise stocking process.
- Developed and implemented strategies to improve team performance and productivity.
- Monitored workflow processes and identified areas of improvement.
Education
Bachelors in Communication Arts -
American University of Science And Technology
Beirut, Lebanon10.2020
Technical Diploma -
HBC College
Beirut, Lebanon10.2018
Skills
- Upselling
- Customer Needs Assessment
- Teamwork and Collaboration
- Tech-Savvy
- People skills
- Problem Identification
- Logical reasoning
- Call Documentation
- Customer Service
- Route Management
Certification
- CPR & AED - St. John's Ambulance
Languages
English
Native/ Bilingual
Arabic
Native/ Bilingual
References
References available upon request.
Timeline
Customer Care
Cogeco Inc.
03.2024 - Current
Counter Sales Associate
Freshway Market
09.2023 - Current
Personal Banking Associate
TD Canada Trust
11.2022 - 09.2023
Customer Experience Associate
TD Canada Trust
03.2022 - 11.2022
Key Holder
Bath and Body Works
11.2021 - 03.2022
Bachelors in Communication Arts -
American University of Science And Technology
Technical Diploma -
HBC College