Nader Ibrahim
Toronto,ON
Summary
Customer-oriented General Manager with Dual Nationality, and over 10 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
21
21
years of professional experience
Work History
General Manager
I.D.A. Pharmacy
Mississauga, ON, Canada
04.2016 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budget implementations, employee evaluations, and contract details.
- Formulated policies and procedures to streamline operations.
- Analyzed market trends and competitor activities to create competitive advantages.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Manager Director
Shoppers Drug Mart
Kitchener, ON, Canada
01.2011 - 04.2016
- Onboarded new employees with training and new hire documentation.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Launched quality assurance practices for each phase of development
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Developed detailed plans based on broad guidance and direction.
- Managed senior-level personnel working in marketing and sales capacities.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Pharmacist
Shoppers Drug Mart
Hamilton, ON, Canada
05.2010 - 01.2011
- Reviewed prescription to confirm appropriate selection of drug, dose and check for interactions with other medications.
- Interpreted prescription orders, dispensed medications, and counseled patients on drugs.
- Maintained appropriate drug records and completed reports as necessary.
- Educated patients about possible drug interactions and gave special administration instructions.
- Educated patients on medication, tools and equipment to promote patient-centered care and increase adherence to treatment.
- Reviewed and evaluated orders for non-formulary to identify generic alternatives.
- Evaluated drug therapy to drive appropriate medicine use.
- Worked as preceptor to provide practice-based instruction to students at pharmacy practice sites.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Conducted medical device training to treat and rehabilitate illnesses and diseases safely.
- Assessed patient knowledge of chosen therapy to tailor counseling to meet needs of individual patients.
- Reported adverse drug events to comply with regulatory policies and procedures.
- Helped patients overcome vaccine hesitancy by providing facts about efficacy and safety data.
- Worked with automated dispensing systems to securely store medication and track narcotics and other controlled drugs.
Sales Manager
Glaxosmithkline Llc
Doha, Qatar
01.2008 - 02.2008
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Senior Medical Representative
Glaxosmithkline Llc
Doha, Qatar
04.2006 - 01.2008
- Arranged appointments with doctors, pharmacists and medical teams to raise awareness of latest product launches.
- Analyzed market to identify new opportunities and strengthen relationships with hospitals, medical centers and primary provider physicians.
- Conducted research to stay up-to-date with industry trends, prices and market competition.
- Conducted routine product demonstrations to verify proper utilization and improve patient outcomes.
Medical Representative
Glaxosmithkline Llc
Doha, Qatar
04.2004 - 04.2006
- Analyzed market to identify new opportunities and strengthen relationships with hospitals, medical centers and primary provider physicians.
- Arranged appointments with doctors, pharmacists and medical teams to raise awareness of latest product launches.
- Conducted research to stay up-to-date with industry trends, prices and market competition.
- Recognized trends within territory and industry to create proactive plans.
Medical Representative
Boehringer Ingelheim Pharmaceuticals
Cairo, Egypt
05.2002 - 04.2004
- Analyzed market to identify new opportunities and strengthen relationships with hospitals, medical centers and primary provider physicians.
- Arranged appointments with doctors, pharmacists and medical teams to raise awareness of latest product launches.
- Conducted research to stay up-to-date with industry trends, prices and market competition.
- Recognized trends within territory and industry to create proactive plans.
Education
Bachelor of Pharmacy - Pharmaceutical Sciences
University of Toronto
Toronto, ONBachelor of Science - Pharmaceutical Sciences
Cairo University
Cairo, EgyptSkills
- Financial Management
- Adobe Systems Adobe Creative Cloud
- Manage Budgets
- Sales Expertise
- Verbal and Written Communication
- Staff Training
- MicroStrategy
- Financial Forecasting
- Employee Scheduling
- Labor Cost Controls
- Market Growth
- ADP Workforce Now
- Market Analysis
- Manage Contracts
- Supply Chain Management
- Employment Law
- Safety Assurance
- Product Analysis
- Adobe Systems Adobe Photoshop
- Financial Statements
- Microsoft Office
- Cost Management
- Customer Service
- Profit and Loss Accountability
- Business Management Principles
- Profit and Loss
- Sales Activities
- Order Supplies
- Leadership
Canadian Nationality
Who also holds an Egyptian Nationality.
Fluent in Both English and Arabic Languages.
Timeline
General Manager
I.D.A. Pharmacy
04.2016 - Current
Manager Director
Shoppers Drug Mart
01.2011 - 04.2016
Pharmacist
Shoppers Drug Mart
05.2010 - 01.2011
Sales Manager
Glaxosmithkline Llc
01.2008 - 02.2008
Senior Medical Representative
Glaxosmithkline Llc
04.2006 - 01.2008
Medical Representative
Glaxosmithkline Llc
04.2004 - 04.2006
Medical Representative
Boehringer Ingelheim Pharmaceuticals
05.2002 - 04.2004
Bachelor of Pharmacy - Pharmaceutical Sciences
University of Toronto
Bachelor of Science - Pharmaceutical Sciences
Cairo University