Summary
Overview
Work History
Education
Skills
Canadian Nationality
Timeline
GeneralManager

Nader Ibrahim

Toronto,ON

Summary

Customer-oriented General Manager with Dual Nationality, and over 10 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.

Overview

21
21
years of professional experience

Work History

General Manager

I.D.A. Pharmacy
04.2016 - Current
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Managed budget implementations, employee evaluations, and contract details.
  • Formulated policies and procedures to streamline operations.
  • Analyzed market trends and competitor activities to create competitive advantages.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Manager Director

Shoppers Drug Mart
01.2011 - 04.2016
  • Onboarded new employees with training and new hire documentation.
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Launched quality assurance practices for each phase of development
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Developed detailed plans based on broad guidance and direction.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Established team priorities, maintained schedules and monitored performance.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Pharmacist

Shoppers Drug Mart
05.2010 - 01.2011
  • Reviewed prescription to confirm appropriate selection of drug, dose and check for interactions with other medications.
  • Interpreted prescription orders, dispensed medications, and counseled patients on drugs.
  • Maintained appropriate drug records and completed reports as necessary.
  • Educated patients about possible drug interactions and gave special administration instructions.
  • Educated patients on medication, tools and equipment to promote patient-centered care and increase adherence to treatment.
  • Reviewed and evaluated orders for non-formulary to identify generic alternatives.
  • Evaluated drug therapy to drive appropriate medicine use.
  • Worked as preceptor to provide practice-based instruction to students at pharmacy practice sites.
  • Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
  • Conducted medical device training to treat and rehabilitate illnesses and diseases safely.
  • Assessed patient knowledge of chosen therapy to tailor counseling to meet needs of individual patients.
  • Reported adverse drug events to comply with regulatory policies and procedures.
  • Helped patients overcome vaccine hesitancy by providing facts about efficacy and safety data.
  • Worked with automated dispensing systems to securely store medication and track narcotics and other controlled drugs.

Sales Manager

Glaxosmithkline Llc
01.2008 - 02.2008
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.


Senior Medical Representative

Glaxosmithkline Llc
04.2006 - 01.2008
  • Arranged appointments with doctors, pharmacists and medical teams to raise awareness of latest product launches.
  • Analyzed market to identify new opportunities and strengthen relationships with hospitals, medical centers and primary provider physicians.
  • Conducted research to stay up-to-date with industry trends, prices and market competition.
  • Conducted routine product demonstrations to verify proper utilization and improve patient outcomes.

Medical Representative

Glaxosmithkline Llc
04.2004 - 04.2006
  • Analyzed market to identify new opportunities and strengthen relationships with hospitals, medical centers and primary provider physicians.
  • Arranged appointments with doctors, pharmacists and medical teams to raise awareness of latest product launches.
  • Conducted research to stay up-to-date with industry trends, prices and market competition.
  • Recognized trends within territory and industry to create proactive plans.

Medical Representative

Boehringer Ingelheim Pharmaceuticals
05.2002 - 04.2004
  • Analyzed market to identify new opportunities and strengthen relationships with hospitals, medical centers and primary provider physicians.
  • Arranged appointments with doctors, pharmacists and medical teams to raise awareness of latest product launches.
  • Conducted research to stay up-to-date with industry trends, prices and market competition.
  • Recognized trends within territory and industry to create proactive plans.

Education

Bachelor of Pharmacy - Pharmaceutical Sciences

University of Toronto
Toronto, ON

Bachelor of Science - Pharmaceutical Sciences

Cairo University
Cairo, Egypt

Skills

  • Financial Management
  • Adobe Systems Adobe Creative Cloud
  • Manage Budgets
  • Sales Expertise
  • Verbal and Written Communication
  • Staff Training
  • MicroStrategy
  • Financial Forecasting
  • Employee Scheduling
  • Labor Cost Controls
  • Market Growth
  • ADP Workforce Now
  • Market Analysis
  • Manage Contracts
  • Supply Chain Management
  • Employment Law
  • Safety Assurance
  • Product Analysis
  • Adobe Systems Adobe Photoshop
  • Financial Statements
  • Microsoft Office
  • Cost Management
  • Customer Service
  • Profit and Loss Accountability
  • Business Management Principles
  • Profit and Loss
  • Sales Activities
  • Order Supplies
  • Leadership

Canadian Nationality

Who also holds an Egyptian Nationality.

Fluent in Both English and Arabic Languages.

Timeline

General Manager

I.D.A. Pharmacy
04.2016 - Current

Manager Director

Shoppers Drug Mart
01.2011 - 04.2016

Pharmacist

Shoppers Drug Mart
05.2010 - 01.2011

Sales Manager

Glaxosmithkline Llc
01.2008 - 02.2008

Senior Medical Representative

Glaxosmithkline Llc
04.2006 - 01.2008

Medical Representative

Glaxosmithkline Llc
04.2004 - 04.2006

Medical Representative

Boehringer Ingelheim Pharmaceuticals
05.2002 - 04.2004

Bachelor of Pharmacy - Pharmaceutical Sciences

University of Toronto

Bachelor of Science - Pharmaceutical Sciences

Cairo University

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Nader Ibrahim