Nader Elhadad
Victoria
Summary
Dynamic professional with a proven track record at Day N Night cleaning services and shoppers drug mart, enhancing client satisfaction through exceptional communication and problem-solving skills. Expert in optimizing resource allocation and implementing eco-friendly practices, resulting in increased productivity and client retention. Committed to delivering high-quality services with meticulous attention to detail.
Overview
4
4
years of professional experience
Work History
Lead Cleaner
Day N Night
04.2022 - Current
- Reduced client complaints by addressing concerns promptly and thoroughly, ensuring complete satisfaction.
- Optimized resource allocation by delegating tasks according to individual strengths, resulting in increased productivity.
- Coordinated schedules with clients for minimal disruption during regular business hours while maintaining timely completion of tasks.
- Increased client retention rates through consistent delivery of high-quality services that exceeded expectations.
- Implemented eco-friendly cleaning products and practices, promoting sustainability efforts within the organization.
- Maintained a high standard of cleanliness with meticulous attention to detail in all areas serviced.
Pharmacy Assistant
Shoppers Drug Mart
06.2021 - 04.2024
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Received incoming supplies and stocked in correct locations.
- Assisted pharmacy staff with preparing medications and filling orders.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
- Merchandised over-the-counter goods and rotated stock.
- Facilitated effective communication between team members, fostering a collaborative work environment within the pharmacy.
- Counted and labeled prescriptions with correct item and quantity.
- Supported operations with filing, copying and faxing.
- Facilitated smooth workflow, organizing prescription orders for efficient processing.
- Enhanced pharmacy operations by accurately dispensing prescribed medications to patients.
- Reduced waiting times for patients by implementing more efficient prescription filling process.
- Coordinated with insurance companies to resolve billing and reimbursement issues.
Education
Diploma - Biology
Camosun College
Victoria, None05.2020
Skills
Communication skills
Attention to detail
Problem solving
Provide excellent customer service
Languages
English
Full Professional
Arabic
Native or Bilingual
Timeline
Lead Cleaner
Day N Night
04.2022 - Current
Pharmacy Assistant
Shoppers Drug Mart
06.2021 - 04.2024
Diploma - Biology
Camosun College
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