NADEME BOUKRIES
Toronto,ON
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
10
10
years of professional experience
Work History
Sales Manager
ALFA2B
03.2020 - 05.2024
- Managed relationships with key industry stakeholders, attending conferences and networking events to further establish the company''s presence in relevant circles.
- Fostered a culture of continuous improvement within the sales department, regularly organizing workshops and skill-building sessions for employees at various levels of expertise.
- Led a high-performing sales team through effective coaching, mentoring, and performance management strategies.
- Boosted sales revenue by developing and implementing strategic sales plans and initiatives tailored to the organization''s goals.
- Hired, trained and built high-performing team of sales representatives.
- Negotiated high-value contracts with key clients, ensuring mutually beneficial outcomes for all parties involved.
- Evaluated competitor offerings by conducting ongoing market research, proactively addressing potential threats to the company''s positioning.
- Increased average deal size by upselling additional products and services to existing clients.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
Senior Customer Service Supervisor
Call in Out-Fès
02.2018 - 01.2020
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Created comprehensive reports on team performance, highlighting areas for improvement and recommending actionable solutions.
- Developed and implemented training programs for staff, improving overall performance and productivity.
- Conducted regular evaluations of individual staff members'' work performance, providing constructive feedback to ensure continued growth and development within their roles.
- Increased customer satisfaction by implementing new strategies to improve service quality and efficiency.
- Mentored junior supervisors and provided guidance on effective management techniques, fostering professional growth among staff members.
Senior Customer Service Proximus
Call in Out-Fès
08.2014 - 01.2018
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Manager Customer Service
Kamerox
01.2017 - 01.2018
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Excellent communication skills, both verbal and written.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
GED -
Sidi Mohammed Ben Abdellah
09.2013
Skills
- Sales Strategies
- Networking and relationship building
- Presentations and public speaking
- Goals and performance
- Vendor Management
- Negotiation expertise
- Market Trend Analysis
Name
NADEME BOUKRIES
Date of birth
10/19/1991
Languages
French
Native or Bilingual
English
Professional Working
Arabic
Native or Bilingual
Timeline
Sales Manager
ALFA2B
03.2020 - 05.2024
Senior Customer Service Supervisor
Call in Out-Fès
02.2018 - 01.2020
Manager Customer Service
Kamerox
01.2017 - 01.2018
Senior Customer Service Proximus
Call in Out-Fès
08.2014 - 01.2018
GED -
Sidi Mohammed Ben Abdellah
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