Nadege Petit-Jean
Ottawa,ON
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Pizza Pizza
Toronto, Ontario
01.2020 - 01.2025
- Oversaw warranty counseling process to manage expense controls.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Maintained a high level of professionalism when dealing with difficult customers.
- Developed positive relationships with customers through friendly interactions.
- Strengthened customer retention by offering discount options.
- Answered customer inquiries via phone, email, and chat.
- Promoted available products and services to customers during service, account management and order calls.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
Education
Associate of Applied Science - Data Science
York University
Toronto, None12-2017
Skills
- Account updating
- Scheduling
- Complaint resolution
- Report transcription
- Prioritization
- Inbound and outbound calling
- Multitasking and organization
- Microsoft Office Suite
- Reading comprehension
- Order processing
- Problem resolution
- Customer relations
- Documentation
- Product sales
- Typing proficiency
- Customer satisfaction measurement
- Verbal and written communication
- Promotional support
- Computer proficiency
- Data entry
- Data collection
- Hospitality and accommodation
- Call center operations
Timeline
Customer Service Representative
Pizza Pizza
01.2020 - 01.2025
Associate of Applied Science - Data Science
York University