Nadeem Duymun

Key Deliverables: Reported to Account & Project Manager and Director of Finance.

• Conducted comprehensive analysis of key performance metrics including production, profitability, expense management and staffing to identify areas for improvement and streamline operational processes.
• Managed a team of 20 accounts payable analysts, ensuring timely and accurate processing of invoices for over 200 businesses across Canada, the US, and globally.
• Aligned senior management team on key strategic initiatives through effective communication and facilitation, resulting in a 20% increase in revenue.
• Developed and implemented a comprehensive performance feedback program for teams resulting in a 20% increase in productivity and a 10% reduction in turnover rate.

Key Deliverables: Reported to Project Leaders and Functional analysis

• Identified $1.5M in discrepancies across multiple portfolios, collaborating with cross-functional teams to rectify and prevent future errors.
• Collaborated with cross-functional teams to monitor KPIs and effectively communicate progress towards project goals, leading to a 15% increase in overall productivity.
• Developed and implemented a customer feedback dashboard to track and analyze performance metrics, resulting in a 35% improvement in overall customer satisfaction scores.
• Led successful implementation of new systems by conducting thorough impact assessments, prioritizing key areas for improvement, and creating detailed plans for rollout.

Key Deliverables: Reported to Business Stakeholders and Developers.

• Collaborated with cross-functional teams to streamline budget processes and reduce expenses by 10%, improving bottom-line profitability while maintaining high levels of operational efficiency.
• Coordinated with cross-functional teams to identify pain points in current business processes, leading to a 40% reduction in turnaround time for customer service requests.
• Developed an action plan to close gaps, reducing backlog by 20% within the first quarter of implementation and increasing overall efficiency by 30%.