Nadeem Sulemana
Rockland,ON
Summary
Reliable Delivery Representative known for productivity and efficient task completion. Skilled in route planning, time management, and customer service, ensuring timely deliveries and positive interactions. Excel at communication, adaptability, and problem-solving to meet diverse client needs. Committed to maintaining safety standards and operational protocols for optimal performance.
Overview
9
9
years of professional experience
Work History
Customer Delivery Representative
Intercom
Ottawa, Ontario
01.2024 - Current
- Manage the safe and timely delivery of goods to customers, adhering to established delivery schedules.
- Plan and optimize delivery routes to enhance efficiency and minimize delays.
- Engaging customers professionally and friendly, ensuring satisfaction by addressing questions and concerns during deliveries.
- Obtain customer signatures and confirmation for completed deliveries, maintaining positive client relations.
- Handle any customer issues or feedback effectively, escalating when necessary to ensure resolution.
- Verify the accuracy of orders before loading to ensure all items match the delivery documentation.
- Handle packages with care, including fragile and perishable items, to prevent damage during transit.
- Assist with loading and unloading products, ensuring that items were properly secured during transportation.
- Maintaining accurate records of delivery logs, including mileage, delivery times, and any discrepancies encountered.
- Report any delivery challenges, delays, or issues with orders promptly to management.
- Keep track of fuel usage and submit vehicle mileage reports for operational purposes.
- Adhere to all company and local traffic regulations to promote safe driving practices.
- Conduct routine vehicle inspections before and after shifts to ensure vehicles were in good working condition.
- Follow safety protocols when handling packages and operating delivery equipment.
- Communicate regularly with the dispatch team to update on delivery status and receive instructions for new assignments.
- Assist in training new team members by demonstrating proper delivery procedures and customer service techniques.
- Manage unexpected situations, such as traffic delays, incorrect addresses, or customer availability issues, by adjusting routes and contacting customers as needed.
- Demonstrate the ability to think quickly and adapt delivery plans to changing conditions, ensuring minimal disruption to service quality.
Inventory Associate
Amazon
Ottawa, Ontario
11.2023 - 01.2024
- Perform regular and periodic physical counts of inventory to compare with electronic records.
- Assist in conducting internal or external inventory audits to ensure data accuracy.
- Verify incoming and outgoing shipments to maintain proper records.
- Input and update inventory records in inventory management software or databases.
- Prepare and generate inventory reports for management to help in decision-making.
- Monitor stock levels and coordinate with the purchasing department for timely replenishment.
- Inspect inventory for damage, defects, or discrepancies, and report issues to supervisors.
- Work closely with sales, procurement, and customer service to ensure smooth inventory flow.
- Support colleagues in other inventory-related tasks, and help train new employees.
- Use inventory management software to track and manage stock levels.
Senior Firefighter
Ghana Fire Service
Accra , Ghana
12.2022 - 09.2023
- Led fire suppression activities, including strategic deployment of firefighting equipment and effective use of fire control techniques.
- Coordinated with team members to execute safe and efficient search-and-rescue operations in emergencies.
- Responded to various emergencies, including structural fires, vehicle accidents, and hazardous material incidents, ensuring adherence to safety protocols.
- Developed and implemented training programs for new recruits.
- Participated in public education activities such as school visits or fire station tours.
- Responded to emergency calls, evaluated situations and took appropriate action.
- Inspected buildings for compliance with fire codes and regulations.
- Investigated the cause, origin, spread and development of fires.
- Performed maintenance on firefighting apparatus, vehicles, tools and equipment.
- Assisted in drafting standard operating guidelines for various scenarios.
- Attended meetings with other departments to coordinate responses to incidents.
- Provided guidance to junior firefighters on safety procedures and protocols.
- Supervised a team of firefighters and emergency personnel during incidents.
Customer Service Representative
Ghana Commercial Bank
Accra , Ghana
12.2021 - 05.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Administrative Assistant
Ghana Museum
Accra , Ghana
05.2020 - 11.2021
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Processed invoices for payment using accounting software applications.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
Administrative Assistant
Local Government
Accra, Alberta
04.2018 - 06.2019
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Acted as the primary point of contact between the executive team and internal/external stakeholders, ensuring effective communication and information flow.
- Prepared briefing documents, presentations, and reports for executive-level meetings, maintaining a high standard of accuracy and professionalism.
- Led and coordinated cross-departmental projects, ensuring timely execution and alignment with company goals.
- Managed project timelines, delegated tasks, and monitored progress to achieve strategic objectives.
- Streamlined office operations by developing and implementing efficient administrative procedures to enhance productivity.
- Managed procurement processes, negotiating contracts with vendors and suppliers to ensure cost-effectiveness.
Youth Program Manager
Career Youth Africa
Accra , Alberta
01.2016 - 02.2019
- Organized and facilitated weekly meetings with youth program participants to discuss goals and objectives.
- Developed and implemented age-appropriate activities designed to engage youth in the program.
- Monitored and evaluated the effectiveness of programs, making adjustments to improve outcomes and engagement.
- Recruited, trained, and managed program staff and volunteers, fostering a positive and collaborative team environment.
- Provided support, guidance, and mentorship to promote positive self-esteem in participants.
- Drafted annual budget for youth programs, monitored expenditures, and tracked progress towards financial goals.
- Developed and maintained partnerships with schools, community organizations, local businesses, and government agencies to enhance program offerings.
- Worked with community leaders, stakeholders, and parents to promote youth involvement and create support systems for participants.
Education
Bachelor of Arts - Community Development Studies
University For Development Studies
Ghana 08-2014
High School Diploma -
Apam Senior High
Apam, Ghana 08-2009
Skills
- Efficient multitasking
- Excellent time management
- Delivery logging
- Package scanning
- Commercial driving
- Account updating
- Exchange coordination
- Typing proficiency
- Brand representation
- Call center experience
- Positive and professional
- Follow-up skills
Languages
English
Native/ Bilingual
wala
Native/ Bilingual
References
References available upon request.
Timeline
Customer Delivery Representative
Intercom
01.2024 - Current
Inventory Associate
Amazon
11.2023 - 01.2024
Senior Firefighter
Ghana Fire Service
12.2022 - 09.2023
Customer Service Representative
Ghana Commercial Bank
12.2021 - 05.2022
Administrative Assistant
Ghana Museum
05.2020 - 11.2021
Administrative Assistant
Local Government
04.2018 - 06.2019
Youth Program Manager
Career Youth Africa
01.2016 - 02.2019
Bachelor of Arts - Community Development Studies
University For Development Studies
High School Diploma -
Apam Senior High
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