Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nadeem Haidery

Summary

Intelligent Technology Manager with 23-year record of leadership experience in areas such as application development, integration, solution design and architecture and people management. Focused on satisfying customer needs through robust, innovative and forward-thinking solutions. Demonstrated success as operational leader, articulate communicator and practiced influencer. Collaborates across functions to outline and achieve project targets. Complex problem-solver skilled in developing proposals, integrating technologies and managing projects.

Overview

26
26
years of professional experience

Work History

Director of Service Delivery

Ericsson Canada Inc.
Montreal
03.2020 - 12.2023
  • Developed and maintained a service delivery model for the organization, focusing on customer satisfaction and efficiency.
  • Lead, influenced and owned Service Delivery strategy, outcomes, and executions for the team.
  • Ensured all deliverables adhered to quality standards through regular reviews of process documentation, performance metrics, and customer feedback.
  • Managed staff responsible for delivering services to customers including hiring, training, coaching, motivating, evaluating performance, and providing guidance as needed.
  • Used strong presentation and communication skills to report findings and recommendations to the Leadership teams.
  • Developed a high-performing team by defining talent needs, building a diverse team and retaining top talent by creating an environment where the team was empowered and trusted to make decisions, encouraged to try new things and supported in working together to solve problems.
  • Led initiatives focused on improving operational efficiency by streamlining processes or leveraging automation technologies.
  • Communicated relevance of organizational goals, policies and procedures to the team.

Service Delivery Manager

Ericsson Canada Inc.
Montreal
09.2012 - 03.2020
  • Charged with building the Service Enablement team by recruiting and training new staff.
  • Lead, motivate and develop team competence.
  • Monitored team performance, identified areas for improvement, and provided feedback and coaching.
  • Resources planning, scheduling, developing, coordinating, delegating and planning work activities across multiple geographical locations.
  • Coordinated activities between departments to ensure smooth service delivery process.
  • Collaborated with internal teams to develop best practices for service delivery processes.
  • Resolved escalated customer issues in a timely manner according to established procedures.
  • Developed operational policies and procedures related to service delivery management.
  • Managed service delivery expectations.
  • Implemented on-the-job training activities to cross-train employees on various tasks.

Solution Architect

Ericsson Canada Inc.
Montreal, QC
04.2007 - 09.2012
  • Respond to RFI, RFP and RFQs.
  • Managed multiple projects simultaneously while ensuring quality assurance standards were met throughout the process.
  • Analyzed existing systems and identified gaps between current system capabilities and customer requirements.
  • Coordinated with stakeholders to ensure alignment of proposed solutions with business objectives.
  • Maintained up-to-date knowledge of industry trends and advancements in technology.
  • Developed Solution Design and Analysis, Solution Description and Statement of Work documents.
  • Lead Customer Workshops, Presentations and Scope Management discussions.

Senior Solution Integrator

Ericsson Canada Inc.
Saint-Lazare, QC
01.2001 - 04.2007
  • Resolved complex integration issues by troubleshooting and debugging code.
  • Collaborated with stakeholders from various departments to ensure successful implementation of integration solutions.
  • Coordinated with vendors regarding software upgrades and maintenance releases.
  • Conducted user acceptance testing and ensured that all requirements were met.

Oracle Database Administrator

Tecsys Inc.
Montreal, QC
05.1998 - 01.2001
  • Installed and configured Oracle Database software, components, and tools.
  • Managed multiple databases across different environments like development, testing and production.
  • Upgraded the databases from older versions to newer ones while ensuring minimal downtime.

Education

Oracle Certified Professional - Database Administrator

Oracle Education
06-1998

Bachelor of Engineering - Computer Science

Concordia University
Montreal, QC
06-1997

Skills

  • Vast range of international customer experience
  • Excellent communication and interpersonal skills
  • Strong business and financial acumen
  • Proven ability to lead, motivate and build successful teams
  • Ability to identify, understand and give priority to urgent issues
  • Achieving targets in a dynamic and complex business environment
  • Ability to build relationships within and outside an organization
  • A pragmatic approach to getting the required results
  • Dealing calmly and professionally with challenging situations

Languages

English
Native/ Bilingual
French
Professional
Hindi
Native/ Bilingual

Timeline

Director of Service Delivery

Ericsson Canada Inc.
03.2020 - 12.2023

Service Delivery Manager

Ericsson Canada Inc.
09.2012 - 03.2020

Solution Architect

Ericsson Canada Inc.
04.2007 - 09.2012

Senior Solution Integrator

Ericsson Canada Inc.
01.2001 - 04.2007

Oracle Database Administrator

Tecsys Inc.
05.1998 - 01.2001

Oracle Certified Professional - Database Administrator

Oracle Education

Bachelor of Engineering - Computer Science

Concordia University

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Nadeem Haidery