Nadeem Amjad
Mississauga,ON
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
12
12
years of professional experience
Work History
Operation Manager
Astra Tech
02.2021 - Current
- Direct day to day operation handling, continuous improvement initiatives and a twelve member team with related direct reports.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Prepare and present performance reviews of weekly collections operations to identify issues and offer possible solution to support continuous improvement and align with department goals.
- Set up and update customer's interactions, payments and personal information in CRM.
- Support or help the team if they have issue regarding system or in speaking to customers.
- Reconcile the daily payments with bank statement and ensure to update them in system accurately.
- Time to time do a research questionnaire with existing and new customers in order to improve the product service.
- Timely respond to customers if through email and WhatsApp if they face issue with application.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Held monthly training session with team to update any recent change in system and to refresh COC policy and to share the suggestion to over come the issues.
- Report monthly performance to senior manager and highlight the issue and look for the solution to over come in coming week.
Debt Collector
Deem Finance -Fullerton Financial Holdings
09.2017 - 01.2021
- Worked on Write-Off Portfolio :( September 2017 till July 2018)
- Communicating with customers who default the payments more than 180 days.
- Used skip tracing and other techniques like MOL, DED, MOHRE sites to trace the non- contactable customers.
- Making up to 150 phone calls every day and update properly on respective system such as Finn One or EFS.
- Provide the detail of account as per customer desire by using Oracle based system
- Provide suitable solution to customers who have defaulted more than 180 days by giving full and final settlement in one shot or multiple tranches as per policy.
- Advising customer of the possible consequences of non-payment such as lowering credit score in Bureau (EACB) and legal action.
- Worked in flows portfolio (BKT) :( August 2018 till Jan 2021)
- Resolved 60 days delinquent accounts by formulating payment plan, restructuring options and final settlements within agreed guidelines.
- Used skip tracing and other technique using MOL, DED, MOHRE sites to trace the customer.
- Assuring of Deem compliance and COC procedures while calling customers.
- Comfortable speaking to people about their personal financial issues and problems.
- Able to demonstrate empathy.
- Assuring to cure the customer by giving him permanent solution under Deem policy.
Restaurant Supervisor
Napoli Food Stuff LLC
06.2015 - 06.2017
- Oversee all front and back of the house restaurant operations.
- Ensure customer satisfaction through promoting excellent service; respond to customer complaints tactfully and professionally.
- Analyze staff evaluations and feedback to improve the customer's experience.
- Project future needs for goods, kitchen supplies, and cleaning products; order accordingly.
- Oversee health code compliance and sanitation standards.
- Seek ways to cut waste and decrease operational costs.
- Train new employees and provide ongoing training for all staff.
Sales Executive
Coca Cola Beverages Pakistan LTD
10.2012 - 10.2013
- Making relation with customers.
- Maintain neat and clean sale area and facilitate visibility of brand through appropriate display.
- Highlight the unique appeal of the brand also showing off its identity.
- Reporting of daily activities to the sales Manager.
- Monitoring and analyzing market trends.
- Exploring ways of improving existing products and services, and increasing profitability.
Education
MBA - Finance
Comsats University
B.COM -
Punjab University
Skills
- MS Office Expertise
- Team supervision
- Call Management Systems
- Payment Negotiation
- Account Reconciliation
- Problem-Solving
- Operations Management
Accomplishments
- Reduced complaint by 13% through regular coaching and monitoring in 3 months.
Languages
English
Full Professional
Urdu
Native or Bilingual
Punjabi
Native or Bilingual
Arabic
Professional Working
Timeline
Operation Manager
Astra Tech
02.2021 - Current
Debt Collector
Deem Finance -Fullerton Financial Holdings
09.2017 - 01.2021
Restaurant Supervisor
Napoli Food Stuff LLC
06.2015 - 06.2017
Sales Executive
Coca Cola Beverages Pakistan LTD
10.2012 - 10.2013
MBA - Finance
Comsats University
B.COM -
Punjab University
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