NADA FACI

Assisted clients with processing passport application, handling both sensitive information and sensitive situations. Had to be detail-oriented to remark errors on multiple applications during intake per day.

• I have worked at this establishment for over four years now. I was promoted to keyholder/manager in 2022. I have learned customer service from all angles. Luckily, through this experience, I have learnt to be patient by juggling the management of both the staff and the store requirements. Also, with the popularity of my work, it is easy to always keep busy, which is something I love to do. Making sure I do the utmost amount of work, in the most efficient way possible has always been my major goal. I have managed up to 20 staff effectively while also fostering a collaborative environment.

• This position has allowed me to represent my University with the utmost pride. In this position, I help encourage families and new incoming students to attend King’s. I provide campus tours, program panel participation, as well as, help with enrolment services for newly accepted students.

• As an academic mentor, I had the rewarding opportunity to support students transitioning from high school to university life. I worked closely with them to navigate the increased demands of higher education, helping them develop effective study habits and time management strategies. One of my main focuses was teaching them how to use planners and other organizational tools to stay on top of their coursework. It was incredibly fulfilling to see them grow more confident and capable with each step.

Assisted clients with processing passport application, handling both sensitive information and sensitive situations. Had to be detail-oriented to remark errors on multiple applications during intake per day.