Nada Ahmed
Caledon,Canada
Summary
Motivated aviation student with a strong interest in safety, customer service, and teamwork. Eager to apply academic training in a real-world airline environment and grow within the industry.
Overview
17
17
years of professional experience
Work History
Family Advisor
The Hospital for Sick Children
01.2015 - 01.2023
- Liaised between families and healthcare teams to promote patient- and family-centered care.
- Guided families in understanding treatment plans, hospital policies, and available resources to enhance their care experience.
- Advocated for patient and family needs, providing feedback to hospital staff to improve services.
- Contributed to family advisory councils and committees, influencing program development and policy discussions.
- Assisted with hospital events, orientation sessions, and education programs to enhance family engagement.
- Engaged and critically analyzed the designing model of the new hospital with Project Horizon.
- Supported a staff physician for a global research paper regarding 'How to advocate for nonverbal children in complex care'.
Sales Representative
Fazal Chemicals
, Pakistan
01.2007 - 01.2008
- Cultivated long-term relationships with key accounts, driving repeat business and enhancing customer loyalty.
- Coordinated with supply chain and logistics teams to facilitate timely product delivery.
- Engaged customers to identify their needs and provide tailored product solutions.
- Demonstrated product features and benefits to enhance customer understanding and interest.
- Managed inventory levels to ensure availability of popular chemical products.
Customer Service Lead
Grand Guard Security Services
, Pakistan
01.2006 - 01.2007
- Led a customer support team in delivering high-quality service for clients purchasing digital security products and solutions.
- Assisted customers in selecting cybersecurity services by assessing needs and providing tailored recommendations to enhance satisfaction.
- Trained and coached new staff in product knowledge and customer handling techniques, improving service quality and team readiness.
Internship
Mercedes Benz – E.A Juffali & Co.
, Saudi Arabia
01.2008
- Supported marketing team in promoting automotive products and services across digital and traditional channels, enhancing brand visibility.
- Developed marketing materials, including brochures and social media posts, tailored to target audiences, improving audience reach.
- Contributed to brand events and product launches, engaging customers and fostering brand loyalty.
Education
Flight Services & Cabin Management Diploma -
Seneca Polytechnic
Ontario, Canada08.2026
BBA Honors -
University of Management And Technology
Pakistan04.2008
Skills
- Crisis analysis
- Cabin preparation
- CPR and first aid
- Crew concept knowledge
- Time management
- Problem solving
- Team collaboration
- Leadership abilities
- Attention to detail
- Multilingual proficiency
- Communication skills
Websites
Timeline
Family Advisor
The Hospital for Sick Children
01.2015 - 01.2023
Internship
Mercedes Benz – E.A Juffali & Co.
01.2008
Sales Representative
Fazal Chemicals
01.2007 - 01.2008
Customer Service Lead
Grand Guard Security Services
01.2006 - 01.2007
Flight Services & Cabin Management Diploma -
Seneca Polytechnic
BBA Honors -
University of Management And Technology