Nada Abdelmohsen
Mission,BC
Summary
Highly motivated and emotionally intelligent professional with a strong background in customer service, administrative support, and client relations. Known for maintaining grace under pressure, communicating with empathy, and creating smooth, organized systems in any environment. Passionate about delivering outstanding service while supporting team efficiency and success. Quick to adapt, eager to learn, and deeply committed to growth and excellence in every role.
Overview
5
5
years of professional experience
Work History
Legal Administrative Assistant
Tarek Abdelmohsen Legal Consultancy
10.2024 - 04.2025
- Assisted with document handling, appointment scheduling, and case prep
- Managed general clerical needs such as opening and closing files, scanning sheets and faxing documents.
- Supported multiple attorneys simultaneously by efficiently prioritizing tasks according to urgency or deadline requirements.
- Ensured client confidentiality and professional client interactions
Benefits Administrator
Comprehensive Benefit Solutions
12.2023 - 05.2024
- Assisted realtors with their ORWP benefits-related inquiries, ensuring prompt resolutions and increased satisfaction levels.
- Reviewed benefits paperwork for accuracy and completeness.
- Partnered with third-party vendors to resolve issues related to benefit plans and streamline administrative tasks.
Customer Service Representative
Service BC
01.2023 - 12.2023
- Helped & guided citizens to complete their SVT (Speculation & Vacancy Tax)
- Answered any questions citizens needed regarding their taxes.
- Remained calm when customers were extremely angry.
- Handle customer complaints as well as provide appropriate solutions and alternatives within the time limits.
- Experience in handling high call volume.
Customer Service Representative
Alpine Roofing
07.2021 - 11.2021
- Tracked and managed inbound/outbound client communication using CRM software.
- Resolved concerns and objections professionally.
- Strengthened long-term customer relationships.
Cashier/Customer Service
Kandahar Kabab
06.2021 - 07.2021
- Handled cash, refunds, and exchanges with accuracy.
- Maintained menu knowledge and warm customer interaction.
Customer Service Representative
KGS Research
06.2020 - 10.2020
- Developed and implemented new and improved outbound calling processes and scripts, resulting in increased sales and caller engagement.
- Executed high-volume outbound calls with consistent engagement and professionalism
- Built rapport and retained clients through personable communication
Education
Advanced Diploma - Biomedical Engineering Technology
Centennial College
04.2022
Skills
- Customer service & emotional intelligence
- Office administration & data entry
- Microsoft Office (Word, Excel, Outlook)
- CRM & document organization
- Conflict resolution & time management
- Fluent in English and Arabic
Languages
Arabic - Fluent
Native or Bilingual
English - Advanced
Native or Bilingual
Personal Attributes
- Calm under pressure and naturally solution-oriented.
- Professional, warm, and emotionally intelligent.
- Adaptable, fast learner, and committed to growth.
Timeline
Legal Administrative Assistant
Tarek Abdelmohsen Legal Consultancy
10.2024 - 04.2025
Benefits Administrator
Comprehensive Benefit Solutions
12.2023 - 05.2024
Customer Service Representative
Service BC
01.2023 - 12.2023
Customer Service Representative
Alpine Roofing
07.2021 - 11.2021
Cashier/Customer Service
Kandahar Kabab
06.2021 - 07.2021
Customer Service Representative
KGS Research
06.2020 - 10.2020
Advanced Diploma - Biomedical Engineering Technology
Centennial College
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