Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Nacarsha Palmer

Edmonton,AB

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

11
11
years of professional experience

Work History

Gas Pump Attendant/Costumer Service Representative

Domo Gas Station
10.2021 - Current
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Maintained up-to-date knowledge of product and service changes.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Delivered prompt service to prioritize customer needs.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Pumped gas for guests and took payments.
  • Maintained clean and orderly work station.
  • Processed fuel and merchandise transactions by operating POS system with accuracy.
  • Monitored fuel levels in tanks, taking note of tanks due for refills.

Overnight Stocker

Home Depot
03.2020 - 07.2020
  • Kept work areas neat, clean and free from debris.
  • Stocked designated items on shelves, end caps and displays.
  • Moved cardboard, plastic ties and other debris from unboxing to trash.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Stocked shelves, racks and cases with new or transferred merchandise.
  • Removed all boxes and related trash from sales floor and processed through compactors.

Shift Supervisor

Domo Gas Station
08.2012 - 03.2016
  • Helped store management meet standards of service and quality in daily operations.
  • Scheduled staff shifts to secure adequate coverage and productive workflows.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Enforced company policies and regulations with employees.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Completed cash and credit card transactions accurately using POS software.
  • Completed cash and credit card transactions accurately using POS software
  • Enforced company policies and regulations with employees

Education

Diploma - Medical Office Assistant

Medical Reception College
Edmonton, AB
01.2020

High School Diploma -

St. Elizabeth Technical High School
St. Elizabeth Jamaica
07.1998

Skills

  • Staff Training
  • Microsoft Word
  • Retail Sales Customer Service
  • Medical Terminology Knowledge
  • Understanding Customer Needs
  • Credit Card Payment Processing
  • Stocking and Replenishing
  • Sales and Upselling

Accomplishments

  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Timeline

Gas Pump Attendant/Costumer Service Representative

Domo Gas Station
10.2021 - Current

Overnight Stocker

Home Depot
03.2020 - 07.2020

Shift Supervisor

Domo Gas Station
08.2012 - 03.2016

Diploma - Medical Office Assistant

Medical Reception College

High School Diploma -

St. Elizabeth Technical High School

Similar Profiles

CREATE PROFILE
Nacarsha Palmer