NABWETEME SHADIA
Edmonton,AB
Summary
I am a confident, reliable and enthusiastic individual, with previous customer service experience. I enjoy helping clients, customers and individuals, and solving any problems that they may have. I am a great communicator, over the phone, face to face and via email. I strive to work well under pressure and love to keep myself, and my workflow organized. As an experienced sales assistant, I take an enthusiastic approach, combined with a friendly, genuine dedication to customer satisfaction Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
CUSTOMER SERVICE ASSOCIATE
Gurunga Prena
07.2022 - 07.2023
- Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service
- Maintaining sales floor appearance
- Availing customers with information about promotions and products
- Cross-selling and upselling products to boost and drive KPIs
- Provide customers with product price information and availability
- Manage an easy to shop environment for customers by displaying clothes and accessories
- Making cash transactions and handing cash
- Keep the lottery area clean and organized, including stocking displays and removing trash
- Provide information to customers regarding lottery rules, prizes, and regulations
- Verify winning tickets and pay out prizes to customers.
- Developed and updated databases to handle customer data.
Data Entry Clerk
Binary Moktan
02.2020 - 11.2021
- Sorted documents and maintained organized filling processes
- Updated and maintained customers information, documents and records
- Scanned documents and kept records for essential organizational information
- Used computer software and retrieve data
- Secured and protected data from am authorized access by complying with security protocols
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
- Scanned documents and saved in database to keep records of essential organizational information.
- Used computer software to store and retrieve data.
- Managed and organized documents for data entry tasks.
- Secured and protected data from unauthorized access by complying with security protocols.
Education
High School - Mathematics
Kololo Senior Secondary School
Uganda Skills
- Team player
- Stamina, pace and resilience
- Adaptive to change and new ideas
- Time management and multitasking
- Punctual with a smart appearance
- Fluent and audible in English
- Good communication and interpersonal skills
- Self-motivated and innovative team player with high levels of integrity
- Data Entry
- MS Office
Languages
English
Full Professional
Certification
- Area of certification Training -
- First Aid
Timeline
CUSTOMER SERVICE ASSOCIATE
Gurunga Prena
07.2022 - 07.2023
Data Entry Clerk
Binary Moktan
02.2020 - 11.2021
High School - Mathematics
Kololo Senior Secondary School
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