Summary
Overview
Work History
Education
Skills
languages
Timeline
Generic
Nabin Thanet

Nabin Thanet

ST ALBERT

Summary

Enthusiastic Food and Beverage Associate with 4 years of experience in the hospitality industry. With outstanding communication and interpersonal skills. I utilize my skills and strive to work and uphold company's policy and to apply my knowledge in regards to my chosen career positively and upbeat with the team members alike.

Overview

7
7
years of professional experience

Work History

Food Counter Attendent

Tim Hortons
09.2023 - Current
  • Greet & welcome guests with hospitality. Sometimes you will be the first person they see to start their day!
  • Complete guest orders including coffees, Iced Capps, donuts, quenchers and other beverages.
  • Adapted to menu changes quickly, learning new recipes and preparation methods.
  • Assisted in training new staff, ensuring they met service and quality standards.
  • Operated dishwashers and other kitchen equipment according to safety guidelines.
  • Followed strict sanitation procedures to maintain a safe and hygienic foodservice environment.
  • Displayed strong multitasking abilities while managing multiple orders simultaneously during busy periods without compromising quality or efficiency.
  • Maintained a clean and organized workspace, ensuring a positive experience for customers.
  • Follow Tim Horton's standards and guidelines when preparing products for our guests as well as follow all operating guidelines for each piece of equipment
  • Supported catering orders, coordinating with kitchen staff to ensure timely preparation and delivery.
  • Promoted special menu items, resulting in increased sales of featured dishes.
  • Addressed guest complaints and resolved issues to promote satisfaction.
  • Processed sales transactions using POS system.
  • Addressed customer inquiries and concerns promptly, demonstrating excellent problem-solving skills.
  • Prepared custom sandwich orders to meet diverse customer preferences.
  • Set up advertising signs and displays on shelves, counters and tables.

In-Room Dining Order Taker

Sheraton Dubai Creek Hotel & Towers - Marriott International
08.2021 - 08.2023
  • Enhanced guest satisfaction by efficiently taking and processing in-room dining orders with attention to detail.
  • Demonstrated comprehensive knowledge of hotel amenities and services, assisting guests in making informed decisions about their stay.
  • Participated in departmental meetings, offering valuable insights based on personal experiences and observations in the role.
  • Assisted guests with menu selections, providing recommendations based on dietary preferences and restrictions.
  • Upheld brand standards consistently throughout daily tasks and interactions with both guests and colleagues.
  • Handled billing inquiries accurately and professionally, resolving any discrepancies before they escalated into larger issues.
  • Managed multiple telephone lines simultaneously, ensuring timely response to all incoming calls from guests.
  • Monitored dining room inventory and replenished as necessary.
  • Engaged in suggestive selling and other sales techniques.
  • Provided exceptional customer service by promptly addressing issues or concerns raised by guests during their dining experience.
  • Maintained clean and safe work environment.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Arranged food, utensils and condiments on trays to serve meals with necessary items.
  • Assessed meal preparation to check creation of special orders and cooking procedures.
  • Monitored staff money handling for suspicious behaviors like card skimming.
  • Kept register accurate through correct billing, payment processing, and cash management practices.

Bar Waiter

Gulf Court Hotel
07.2018 - 07.2021
  • Performed opening and closing duties efficiently, ensuring the bar was ready for operation each day or safely secured after closing time.
  • Anticipated guest needs and provided proactive service.
  • Maintained a positive, professional demeanor even during high-pressure situations, promoting a team-oriented work environment.
  • Maintained a clean and organized work environment to ensure efficient service and compliance with health regulations.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Collected dirty flatware and glassware to deliver to sanitizing station.
  • Checked guests' identification before serving alcoholic beverages.
  • Increased bar revenue by upselling premium beverages and promoting special offers.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Answered customers' questions, recommended items, and recorded order information.
  • Processed orders and sent to kitchen employees for preparation.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

Education

Bachelor - Hotel Management

Balkumari College, Tribhuvan University
Bharatpur, Chitwan, Nepal

Higher Secondary - undefined

Higher Secondary Education Board

SCHOOL LEAVING CERTIFICATE - undefined

SLC Board

Skills

  • Communications: Active listening, written and verbal communication, presentation skills
  • The mise-en-place of the assigned station to ensure a smooth service during operation
  • Sell food and beverage so as to meet restaurant budgets
  • Take food and beverage orders correctly
  • Upselling strategy
  • Product knowledge
  • Quick learner
  • Leadership: Motivating, delegating, influencing others
  • Superb time management skills

languages

English, Nepali, Hindi

Timeline

Food Counter Attendent

Tim Hortons
09.2023 - Current

In-Room Dining Order Taker

Sheraton Dubai Creek Hotel & Towers - Marriott International
08.2021 - 08.2023

Bar Waiter

Gulf Court Hotel
07.2018 - 07.2021

Higher Secondary - undefined

Higher Secondary Education Board

SCHOOL LEAVING CERTIFICATE - undefined

SLC Board

Bachelor - Hotel Management

Balkumari College, Tribhuvan University

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