Nabila E Bautista Avelar
Inglewood
Summary
Dynamic professional with extensive experience in customer service and management, notably at Sonesta Select LAX. Proven ability to enhance guest satisfaction through effective communication and leadership. Skilled in cash handling and inventory management, consistently delivering exceptional results in fast-paced environments. Committed to fostering teamwork and maintaining high safety standards.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Merchandise Stocker
Burlington Coat Factory Burlington Stores
Hawthorne
03.2025 - Current
- Sorted merchandise into appropriate areas according to size, type, style, color.
- Stocked shelves with new merchandise in a timely manner.
- Transported damaged goods or excess stock back to warehouse and storage facility as necessary.
- Assisted customers with locating desired items throughout the store.
- Monitored stock levels and communicated needs to supervisors promptly.
- Adhered to workplace safety regulations when handling heavy objects or operating machinery.
- Ensured proper labeling on all products to ensure accuracy of pricing and product details.
- Provided excellent customer service at all times while interacting with customers.
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Stamped price tags on merchandise, referring to official price lists.
Housekeeping Supervisor
Sonesta Select LAX
03.2022 - 10.2024
- Deliver on the promise of Sonesta Service in all interactions with guests and clients. Manage according to the Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel.
- Partner with the Housekeeping Manager to recruit, develop, manage and monitor performance while making any recommendations for disciplinary and other human resources-related actions.
- Inspect all assigned suites and public areas to ensure furnishings, guest suites, equipment, linens, and public areas are clean and in good repair to meet guest expectations. Advise employees of deficiencies and instruct on corrective action. Provide retraining as needed.
- Assist with training of employees and ensuring that they have the tools and equipment needed to effectively carry out their respective job duties.
- Assist with scheduling and room cleaning assignments to ensure proper coverage.
- May perform all housekeeping duties necessary including cleaning guest suites and hotel public space to ensure guest satisfaction and owner expectations.
- Partner with the Housekeeping Manager to inventory and maintain par levels for linen and room supplies.
- Monitor commercial laundry supplies and equipment to ensure they are sufficient and in working order.
- Manage procedures of lost and found items.
- Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
- Ensure compliance with federal, state and local laws regarding health and safety services.
- Perform other duties as assigned.
Front Desk Agent
Sonesta Select LAX
02.2021 - 03.2022
- Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.
- Register guests, issue room keys, and provide information on hotel services and room location. Answer phones in a prompt and courteous manner.
- Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank.
- Responsible to maintain the security of cash, credit card transactions, and guest information.
- May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Up-sell rooms where possible to maximize revenue.
- Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing.
- Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
- Service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel. Follow all local laws with regard to alcoholic beverage sales.
- Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.
- Issue, control and release guest safe-deposit boxes.
- Comply with federal, state and local laws regarding health, safety, and alcohol services.
- Perform other duties as assigned.
Front Desk Agent
Courtyard by Marriott
06.2020 - 02.2021
- Immediately greet guest and offer to assist with their needs.
- Register and assign guests to hotel rooms.
- Establish method of payment and verify credit.
- Make and confirm reservations.
- Compute bills, collect payments, and make change for guests.
- Transmit and receive messages, using telephones or PMS system.
- Respond to guest requests in a timely manner.
- Receive and resolve guest complaints, elevating to supervisor if necessary.
- Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
- Perform bookkeeping activities, such as balancing accounts and conducting audits.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Follow sustainability guidelines and practices related to HHM's EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Cashier/Cook
Courtyard By Marriott
05.2018 - 07.2018
- Take and serve guest orders promptly and according to the hotels service standards.
- Describe menu items and suggest products to customers.
- Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking equipment doors, etc.
- Set up, stock, and maintain work areas.
- Prepare food, coffee, and other beverages.
- Prepare ingredients for cooking, including portioning, chopping, and storing food.
- Clean food preparation areas, cooking surfaces, and utensils.
- Maintain sanitation, health, and safety standards in work areas.
- Verify that prepared food meets requirements for quality and quantity.
- Operate a cash register/POS system and receive payment from customers in cash or credit card, accurately count and provide change to customers as required, and follows all companys customer service and cash handling policies and procedures.
- Provide assistance in Food and Beverage areas including busing, cleaning and resetting tables, delivering food to guests, and general cleaning.
- All other duties assigned by manager or supervisor.
Merchandising Associate
Home Depot
12.2015 - 03.2018
- Supplier Experience.
- Executing price changes, product rotation, and special projects designed to improve how products are displayed to the customer and to meet our suppliers needs and expectations.
- Enables Sales/Enable Growth.
- Execute strategies and ensure products are displayed correctly to drive sales.
- Build displays and fixtures while utilizing basic hand tools and power tools in addition to refreshing display material/signage/brochures.
- Operational Commitments.
- MEAs work in teams, with on-site supervision and provide service to multiple departments in the store which requires repetitive lifting, bending, and operating lift equipment.
- MEAs build and maintain strong relationships with store associates and provide superior customer service to both internal and external customers.
Cashier
Top Valu Market
08.2015 - 06.2015
- Process sales transactions.
- Calculate the cost of products or services.
- Accept payments.
- Calculate and return change when required by the payment method.
- Maintain adequate change denominations in the cash drawer and request additional change.
- Answer customer questions about products or services.
- Reconcile cash drawers and sales receipts.
- Report issues with equipment.
- Work as a team to meet store sales goals.
- Handle customer complaints.
- Process layaways, returns and exchanges.
- Maintain clean and tidy checkout area.
Cashier/Hostess
Four Points by Sheraton
07.2014 - 06.2015
- Greet guests, answer phones, seat guests, prepare to-go orders, POS station, handle cash.
- Serve customers various drinks and provide exceptional customer service through effective communication skills.
- Keep all micros areas clean and in good repair.
- Complete cash and credit transactions using micros on cash register.
- Perform debit, credit and cash transactions, totale accountant on computer database, using specialize POS accounting software.
- Provide active listening and communication skills to communicate with customer, associates and managers.
- Utilize basic computation and mathematics, and maintain electronic registers for all payment transactions including cash and credit cards.
- Communicate clearly and positively with co-workers and management.
Opener Cashier
Panera Bread
11.2011 - 12.2011
- Lead deli counter; stock and prepare all deli items, prepare various food items to fit the customer's desire.
- Handle money on front counter and drive-thru registers.
- Cashier, clean lobby work drive-thru.
- Open, sort and prepare state income taxes for payment and refund.
- Encourage professionalism, take phone calls, complaints, and orders, and maintain friendly communication with guests.
- Research the property on the FHA website to determine if the home are in compliance with FHA / HUD guidelines.
- Maintain quality communication, customer support and product representation for each customer.
- Perform routine food service activities according to establish operational policies and procedures.
- Order title, fraudguard, voe, payoffs, and warehouse packages.
- Perform register close out procedures and monitor checkout stations.
People Manager
McDonald's
01.2011 - 11.2011
- To lend your experience and expertise to managers. Helping create a work environment where employees love what they do, and are motivated to stay and grow with the company.
- Discover best-in-class talent. Those who are passionate about what they do and who are truly guest-obsessed.
- To shape, inform and influence managers, giving them the intel and skills to unlock the potential of their team.
- To ensure restaurants are operating at maximum efficiency from a staffing perspective, and adjusting when necessary.
- Educator to employees: Providing valuable knowledge to staff with regards to labour laws, security and safety procedures, as well as be role models of our company values.
- To recognize and reward employees who go above and beyond, and to provide support and development for those who need further motivation.
- To be at the forefront of HR practices. To stay curious, and consume all that is inspiring, relevant and great in the world of employee.
Sales Associate
Victoria's Secret
08.2008 - 08.2008
- Drives store sales and growth by personally selling to customers.
- Proactively engages with customers, reads cues and responds effectively.
- Provides customers with the perfect bra fit by asking effective questions.
- Converting returns, offers and other promotions into larger sales.
- Delivers a friendly and efficient cash wrap experience, processing customer transactions accurately and efficiently at the Point of Sale.
- Reinforces customer buying decisions at checkout and encourages purchase of additional items.
- Recovers cash wrap selling zone and 'go-backs'.
- Builds customer loyalty by opening Victoria's Secret Angel Cards (US only) and through customer email and phone capture.
- When assigned to processing and replenishment: Processes merchandise to be floor ready and maintains back room and under stock to brand standards.
- Replenishes merchandise to brand standards to ensure product is placed on the sales floor and available for purchase.
- Assists with other projects as needed including markdowns, re-tickets and the mark out of stock process.
- When assigned to floorset activity: Executes floorset proficiently.
- Understands and adheres to brand standards.
- Assists with maintenance of back room and under stock, including merchandise and non-merchandise, to brand standards to enable efficient replenishment.
Education
Pharmacy Technician -
Stepful Online School
Online4403.2025
GED - Food, economics
Hawthorne High School
Skills
- Fast learner
- Exceptional customer service
- Multitask
- Fast pace learner
- Great heart of the house
- Cash handling/cc handling
- Computer knowledge
- Schedule/inventory
- Front desk knowledge
- Housekeeping knowledge
- Management knowledge
- Bartending
- Upselling
- Hostess
- Cashier
- Leadership
- POS 13 years
- Serving experience
- Customer service classes
- Customer service
- Effective communication
- Team collaboration
- Problem solving
- Punctual and reliable
- Customer assistance
- FIFO stocking
- Flexible schedule
- Friendly and personable
- POS systems
- Safety methods
- Safety compliance
- Pharmacy dispensing
References
- Yuly Flores, 323-747-2166, co-worker
- Adrian Ramirez, 424-243-3133, ex co-worker / friend
- Christina Flores, 213-264-7885, ex co-worker / friend
Key Qualifications
- Fast learner
- Exceptional customer service
- Multitask
- Fast pace learner
- Great heart of the house
- Cash handling/cc handling
- Computer knowledge
- Schedule/inventory
- Front desk knowledge
- Housekeeping knowledge
- Management knowledge
- Bartending
- Upselling
- Hostess
- Cashier
- Leadership
- POS 13 + years
- Serving experience
- Customer service classes
Certification
- completed Pharmacy technician online school
Languages
English
Professional
Spanish
Professional
Timeline
Merchandise Stocker
Burlington Coat Factory Burlington Stores
03.2025 - Current
Housekeeping Supervisor
Sonesta Select LAX
03.2022 - 10.2024
Front Desk Agent
Sonesta Select LAX
02.2021 - 03.2022
Front Desk Agent
Courtyard by Marriott
06.2020 - 02.2021
Cashier/Cook
Courtyard By Marriott
05.2018 - 07.2018
Merchandising Associate
Home Depot
12.2015 - 03.2018
Cashier
Top Valu Market
08.2015 - 06.2015
Cashier/Hostess
Four Points by Sheraton
07.2014 - 06.2015
Opener Cashier
Panera Bread
11.2011 - 12.2011
People Manager
McDonald's
01.2011 - 11.2011
Sales Associate
Victoria's Secret
08.2008 - 08.2008
Pharmacy Technician -
Stepful Online School
GED - Food, economics
Hawthorne High School
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