Nabil Shamji
Waterloo,ON
Summary
Experience and adaptable professional with a strong background in customer service and team leadership in fast paced environments. Skilled in task delegation, training, and fostering positive team dynamics, with a proven ability to deliver exceptional customer experiences and maintain operational excellence. With a foundation in Legal Studies and Management, complemented with hands-on leadership experience, I bring a strategic and customer-focused approach to creating a collaborative and efficient workplace.
Overview
5
5
years of professional experience
Work History
Sales Associate (Co-op Jan 2021 - April 2021)
Home Depot
Waterloo, Canada
06.2020 - Current
- Led the paint department independently during high-demand periods, managing customer inquiries, inventory control and merchandising
- Consistently exceeded sales targets and broke records by providing tailored design solutions and fulfilling customer needs
- Maintained calm and efficiency during high-volume periods, resolving customer concerns with professionalism and ensuring operational excellence
- Trained new hires in the department, ensuring they were well-prepared to deliver quality service and follow operational procedures
- Maintained inventory accuracy and ensured merchandise was organized, labeled and restocked promptly to enhance customer accessibility and satisfaction
Teaching Assistant (Co-op Jan 2023 - April 2023)
University of Waterloo
Waterloo, Ontario
01.2023 - 05.2024
- Supported teaching of Professional Responsibility in Computing, a compulsory course for Computer Science and Engineering students at one of the world's leading universities for innovation and technology with over 400 students in the class per term
- Provided academic guidance on legal and ethical issues in computing, including copyright laws, software warranties, and professional responsibilities
- Delivered constructive feedback on assignments, helping students bridge theoretical knowledge with practical applications in their field.
- Collaborated with instructors to refine teaching materials and ensure high academic standards aligned with industry demands
- Conducted interviews, participated in hiring and onboarded new Teaching Assistants to maintain seamless course operations
- One of the world's leading universities for innovation and technology
International Student Experience Assistant
University of Waterloo
09.2021 - 12.2021
- Served as the primary liaison for over 30,000 international students from 120 countries during the pandemic, fostering a supportive and inclusive community
- Designed and distributed weekly newsletters, providing timely updates on Government regulations and University policies with clarity and empathy
- Organized and hosted webinars and events, engaging with large audiences to address complex student inquiries and to promote community engagement
- Conducted interviews, contributed to hiring decisions and supported new co-ops
Sales Associate
University of Waterloo
, Canada
07.2020 - 12.2020
- Represented the University's main campus store, assisting prospective students, parents and current students with textbooks, school supplies and merchandise
- Supporting special events, including organizing pop ups for football games and other campus activities, enhancing school spirit and community engagement
- Ensured efficient inventory management and maintained a well-organized, high traffic retail environment
- Delivered exceptional customer service, addressing inquiries and resolving issues to support a positive campus experience
- Main campus store of the University
Sales Associate
Abercrombie & Fitch
Toronto, Canada
12.2019 - 03.2020
- Delivered personalized style advice to customers in one of Toronto's busiest retail environments, ensuring a positive shopping experience
- Managed high-volume customer interactions and demonstrated adaptability and multitasking skills under pressure
- Maintained store organization and presentation standards, contributing to a seamless and visually appealing shopping environment
- Provided excellent customer service by addressing inquiries and resolving issues promptly to support brand loyalty
Barista/Cashier
Lavazza Cafe
Toronto, Canada
05.2020 - 07.2020
- Delivered exceptional customer service in a busy harbourfront location, maintaining high standards of quality and efficiency in a competitive environment
- Prepared beverages and food items according to established recipes and standards, ensuring consistency and excellence
- Collaborated with team members to handle high volume periods efficiently and resolve customer concerns with professionalism
- Adhered to health, safety and sanitation guidelines, contributing to a welcoming and organized workspace
Volunteer
Culture Link
Toronto, Canada
05.2020 - 09.2020
- Organized events to help immigrants and refugees integrate into Canadian culture through mentorship programs
Participant
Global Issues Service Summit (GISS)
Dar Es Salaam, Tanzania
01.2019
- Strategized solutions for global issues at a pan-African conference, focusing on poverty and environmental challenges
Community Service Retreat
Kajiado, Kenya
- Led a rural school renovation project, constructing toilets, fencing grounds, and reflooring classrooms
- Organized fundraising efforts, including clothing and book drives, to support the project's success
Coach
East Africa Cricket Foundation
Nairobi, Kenya
- Coached cricket and life skills to children in the Kibera Slums, focusing on leadership, resilience and character development
Education
Bachelor of Arts - Legal Studies Major and Management Minor
University of Waterloo
12-2024
Cambridge A Levels - Business Studies, Psychology
Brookhouse International School
01.2019
Awards
- Home Depot Homer Awards, Excellent Customer Service, Building Strong client Relations and Entrepreneurial Spirit, 2020-2024
- Duke of Edinburgh
- Best athlete Hockey and Athletics, 2019
- Sportsman of the Year, 2015
Timeline
Teaching Assistant (Co-op Jan 2023 - April 2023)
University of Waterloo
01.2023 - 05.2024
International Student Experience Assistant
University of Waterloo
09.2021 - 12.2021
Sales Associate
University of Waterloo
07.2020 - 12.2020
Sales Associate (Co-op Jan 2021 - April 2021)
Home Depot
06.2020 - Current
Barista/Cashier
Lavazza Cafe
05.2020 - 07.2020
Volunteer
Culture Link
05.2020 - 09.2020
Sales Associate
Abercrombie & Fitch
12.2019 - 03.2020
Participant
Global Issues Service Summit (GISS)
01.2019
Community Service Retreat
Coach
East Africa Cricket Foundation
Bachelor of Arts - Legal Studies Major and Management Minor
University of Waterloo
Cambridge A Levels - Business Studies, Psychology
Brookhouse International School
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