Nabil Khattab
Doha,Qatar
Summary
With 14 years of experience offering focused leadership and hospitality operations knowledge to drive profitability. Exceptional communication and staff oversight skills. Consistent career history of operations improvement, team building and revenue increases. Currently leading as a successful operator to one of the most complex brands with proven record of reducing cost, growing sales and delivering consistent favorable results. I supported in multiple markets like U.A.E. and Saudi Arabia to resolve operational needs. I am deeply committed to delivering exceptional customer service and have a strong background in enhancing operating systems and program development.
Overview
13
13
years of professional experience
Work History
General Manager
The Cheesecake Factory
01.2018 - Current
- Overseeing the over all high volume operations ensuring the success and profitability while ensuring high standards.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of 300+ professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Assistant General Manager
The Cheesecake Factory
07.2017 - 01.2018
- Handled cash accurately and prepared deposits.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Motivated, trained, and disciplined employees to maximize performance.
Senior Manager
The Cheesecake Factory
10.2016 - 07.2017
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
Senior Manager
The Cheesecake Factory
03.2017 - 04.2017
- Trained new employees in operational procedures and modeled duties for front and back house positions.
- Oversaw food preparation and monitored safety protocols.
Restaurant Manager
The Cheesecake Factory
08.2016 - 10.2016
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
Restaurant Supervisor
The Cheesecake Factory
08.2015 - 08.2016
- Managed inventory control, reducing waste and optimizing resources allocation.
- Ensured timely order preparation and delivery by optimizing kitchen workflow processes.
Night Audit Supervisor
Intercontinental Staybridge Suites
08.2013 - 06.2015
- In-Charge Night Auditor at a 5 star international chain
- Collaborated with daytime management to ensure smooth handovers, maintaining continuity in hotel operations.
- Ensured accurate financial reporting with thorough end-of-day procedures and reconciliation of all transactions.
Receptionist/Night Audit
Le Bristol Hotel
10.2011 - 08.2013
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance at a prestigious 5 star hotel.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Education
Bachelor of Business Administration - Hospitality Management
Haigazian University
Kantari, Beirut02.2015
Lebanese Baccalaureate - Life Sciences
H.I.C
Beirut, Lebanon06.2009
Skills
- Managing a team of 300
- Leadership Skills: Ability to recruit, train and retain staff through clear direction to inspire and motivate employees through a positive work environment Make informed and effective decisions
- Operational Skills: Leading a multi million business through great financial acumen and organizational skills by paying attention to details
- Interpersonal Skills: Effective communication with constructive feedback that proactively leads towards the success of the team and consistency of quality
- Technical Skills: Opera Property Management System, Micros, Gold, KMS, QSR, Excel
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Personal Information
Date of Birth: 08/11/1990
Nationality: Lebanese
References
References available upon request
Timeline
General Manager
The Cheesecake Factory
01.2018 - Current
Assistant General Manager
The Cheesecake Factory
07.2017 - 01.2018
Senior Manager
The Cheesecake Factory
03.2017 - 04.2017
Senior Manager
The Cheesecake Factory
10.2016 - 07.2017
Restaurant Manager
The Cheesecake Factory
08.2016 - 10.2016
Restaurant Supervisor
The Cheesecake Factory
08.2015 - 08.2016
Night Audit Supervisor
Intercontinental Staybridge Suites
08.2013 - 06.2015
Receptionist/Night Audit
Le Bristol Hotel
10.2011 - 08.2013
Bachelor of Business Administration - Hospitality Management
Haigazian University
Lebanese Baccalaureate - Life Sciences
H.I.C
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