Nabiha Zia
Mississauga,ON
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
4refuel
12.2019 - 03.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Customer Service Representative
Sutherland Global
Winnipeg, MB
05.2015 - 11.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Bachelor Of Business Administration -
University of Toronto
Toronto, ON05.2019
Advanced Diploma - High School
Manitoba Institute of Trades And Technology
Winnipeg, MB05.2015
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Administrative Support
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Customer Relations
- Microsoft Office Suite
- Database entry
- Excel spreadsheets
- Recordkeeping
- Verbal Communication
- Data organization
- Deadline-oriented
- Filing and data archiving
- Mail handling
- Microsoft PowerPoint
- Spreadsheets
- Confidential Document Control
- Account Management
Languages
English
Full Professional
Timeline
Administrative Assistant
4refuel
12.2019 - 03.2024
Customer Service Representative
Sutherland Global
05.2015 - 11.2019
Bachelor Of Business Administration -
University of Toronto
Advanced Diploma - High School
Manitoba Institute of Trades And Technology