Nabia USMAN
Sudbury,Canada
Summary
Dynamic professional with extensive experience in customer service and sales, notably at RedChili. Proven ability to build strong client relationships and achieve sales targets. Skilled in payment processing and conflict resolution, consistently delivering exceptional dining experiences and enhancing customer satisfaction. Adept at collaborating with teams to drive results and exceed expectations.
Overview
3
3
years of professional experience
Work History
Server
RedChili
Lahore, Punjab
01.2024 - 07.2025
- Greeted and seated customers, ensuring they were comfortable and ready to order.
- Took food and beverage orders accurately and communicated them to the kitchen.
- Provided excellent customer service, ensuring guests had a pleasant dining experience.
- Processed payments and ensured all orders were delivered promptly and correctly.
Sales Agent
NearPeer
Lahore, Punjab
01.2024 - 11.2024
- Customer Relationship: Building and maintaining strong relationships with customers is crucial to converting them into long-term clients.
- Target Achievement: Sales agents are given sales targets, which they must meet on a monthly, quarterly, or annual basis.
- Sales Presentations and Demonstrations: Conducting product demos and presentations to convince customers that the product suits their needs.
Cashier
Euro Store
Lahore, Punjab
02.2022 - 08.2022
- Operated the cash register, processing customer transactions accurately and efficiently.
- Handled cash, credit, and debit card payments while ensuring proper change is given.
- Assisted customers with their purchases and provided excellent customer service.
- Ensured the cash register was balanced at the beginning and end of each shift.
- Managed returns, exchanges, and refunds according to store policies.
Education
Academic Upgrading -
Queen Mary
Davis Road01-2025
High School Diploma -
Queen Mary
Davis Road Lahore05-2023
Skills
- Customer service
- Sales presentations
- Payment processing
- Conflict resolution
- Time management
- Team collaboration
Availability
MONDAY-SUNDAY FULL TIME/PART TIME
Timeline
Server
RedChili
01.2024 - 07.2025
Sales Agent
NearPeer
01.2024 - 11.2024
Cashier
Euro Store
02.2022 - 08.2022
Academic Upgrading -
Queen Mary
High School Diploma -
Queen Mary
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