Nabeel Chughtai
Winnipeg,MB
Summary
- Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
- Safety-conscious security team member with excellent communication skills and eye for detail. Physically dexterous to monitor premises through advanced security cameras. Skilled at handling and resolving conflicts professionally.
- Talented security professional skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance. Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings. Diligent Security professional 5 years of experience monitoring facility staff and visitors to maintain order and safety. Demonstrated to learn new procedures and policies using defensive tactics within strict guidelines. Leverages excellent listening and service skills in emergency response and evaluation procedures.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
IO Solutions INC
10.2022 - Current
Part-time Clerk
Loblaw Canada (Real Canadian Super Store)
03.2022 - Current
Security Guard
Chinese Methodist Church Malaysia
06.2016 - Current
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Wrote detailed reports of all security breaches and investigations.
- Regulated vehicle and pedestrian traffic onto building grounds.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Examined doors, windows and gates to verify security.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Monitored CCTV cameras and alarm systems for security breaches.
- Maintained safe environment for staff and visitors through proactive surveillance and communication.
- Worked flexible hours across night, weekend, and holiday shifts.
Customer Relations Officer
Ovex Tech Pakistan
03.2010
Labour Supervisor
China State Construction and Eng Cop
01.2007 - 09.2008
Purchase Officer Store Keeper
Christian Girls High School Kasur City
01.2002 - 03.2004
Education
Bachlors Degree in Commerce -
University of Punjab
Inter In Commerce -
Govt Hashmi Memorial College of Commerce
High School -
Govt Central Model School Samanabad
Skills
- Complex Problem-Solving
- Alarm systems
- Verbal and written communication
- Access systems and patrol
- Physical Stamina
- CPR Certified
- Intrusion Detection
- Detailed Activity Logs
- CCTV Monitoring
Skill Summary
Welcomed every client with a big warm smile and acted as the first point of contact to ensure customer satisfaction., Ensured all incoming calls, emails and chats were responded to with extraordinary customer service and in the most professional manner possible., Responded to all incoming telephone, email, and chat inquiries from customers promptly and professionally to ensure workflow efficiency., Resolve product or service problems by clarifying the customer's complaint, Determine the cause of the problem; select and explain the best solution to solve the problem, Recommend potential products or services to customers, Provide accurate, valid and complete information to customers, Keep records of customer interactions, process customer accounts and file documents, Assist with the placement of orders, refunds, or exchanges, Answer questions about warranties or terms of sale, Inform customers of deals and promotions, Demonstrated excellent time management skills with a true passion for delivering superior customer service, resulting constantly met and exceed company and customers’ expectations.
References
References available upon request
Languages
English
Full Professional
Punjabi
Native or Bilingual
Urdu
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Customer Service Representative
IO Solutions INC
10.2022 - Current
Part-time Clerk
Loblaw Canada (Real Canadian Super Store)
03.2022 - Current
Security Guard
Chinese Methodist Church Malaysia
06.2016 - Current
Customer Relations Officer
Ovex Tech Pakistan
03.2010
Labour Supervisor
China State Construction and Eng Cop
01.2007 - 09.2008
Purchase Officer Store Keeper
Christian Girls High School Kasur City
01.2002 - 03.2004
Bachlors Degree in Commerce -
University of Punjab
Inter In Commerce -
Govt Hashmi Memorial College of Commerce
High School -
Govt Central Model School Samanabad
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