Nabeeha Maysun
Calgary,AB
Summary
I am an aspiring legal professional and recent Sociology graduate with a strong foundation in social research, critical analysis, and the study of social systems. I currently work as a Client Service Representative with ATB Financial, supporting a wide range of clients in high-trust environments, with strengths in communication, navigating complex concerns, and fostering positive client relationships.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
ATB Financial
03.2024 - Current
- Providing exceptional customer service through responding to inquiries and resolving concerns related to banking products.
- Processed financial transactions including deposits, withdrawals, transfers, and bill payments, while adhering to strict protocols as well as regulatory guidelines.
- Promoted ATB Financial's digital tools and services, assisting customers in navigating online banking platforms and mobile apps to enhance their banking experience.
- Identified customer needs, and recommended personalized banking products and services.
- Maintained up to date knowledge of banking products, services, and policies to ensure customers needs and met while providing accuracy.
- Assisted in promotion and sales of ATB products and met strict quotas.
- Provided daily banking for business banking.
- Undertook responsibility of mortgage discharges and payouts.
- Maintained overall cash distribution of bank, including moving cash between treasury and CRU units.
- Execution of bank drafts.
- Resolved fraud disputes.
- Assisted in financial advice to promote higher credit ratings for clients.
- Offered loans and lines of credit.
- Educated clients on online banking features and security measures.
- Maintained knowledge of industry regulations and compliance requirements.
Front Desk Receptionist
Goodlife Fitness
01.2021 - 01.2023
- Handled a high volume of member calls, addressing inquiries and solving issues efficiently.
- Handled member concerns with care and efficiency.
- Assisted in giving knowledge to members about classes and add-on services.
- Assisted members in optimizing their overall facility experience.
- Handled billing concerns efficiently.
- Contributed significantly to achieving monthly targets by actively promoting and selling memberships and personal training packages.
Sales Associate
TJX Canada
01.2017 - 01.2021
- Handled all incoming stock and merchandise.
- Dealt with and navigated all customer concerns.
- Actively work toward achieving individual and team sales goals by driving product sales, cross-selling, and up-selling.
- Ensure the sales floor is clean, organized, and visually appealing by maintaining a neat store environment.
- Assist in inventory control by monitoring stock levels, performing stock checks, and ensuring items are properly displayed.
Education
Bachelors - Sociology
Mount Royal University
01.2024
Skills
- Financial transactions
- Customer relationship management
- Digital banking tools
- Fraud resolution
- Banking product promotion
- Conflict resolution
- Effective communication
- Staff training
- Time management
- Strong teamwork
- Product sales
- Sales strategies
Volunteer Experience
Volunteer & Camp Counsellor with Kids Cancer Care (Camp Kindle), 2022- Present,
- Provided a supportive and safe environment for children affected by cancer and their families, creating a memorable and healing camp experience. Undertook a guardianship role for a group of campers, ensuring their physical, emotional, and social well-being throughout the camp experience. Monitored campers' health and safety, promptly addressing any needs or concerns to provide a positive and safe environment. Encouraged and empowered children to engage in activities, offering emotional support and guidance throughout the camp experience.
- Additionally participated in a variety of roles with Kids Cancer Care. Ranging from supporting families at sports events, organizing and executing day trips, and administrative roles at main office. Responsibilities ranged from taking on care-giver roles during organized trips, as well as providing companionship to families during sporting events, and providing Kids Cancer care with as much support as possible to enable the execution of successful events.
Volunteer, Calgary Immigrant Women's Society, 2023 - Present
- Assisted in the integration of refugee/ immigrant women into their new lives in Calgary. I was assigned to work with families and be involved in their integration process. I coordinated with local organizations and government agencies to ensure the family received adequate support in all the services they required. I assisted families in obtaining bank accounts, securing employment, and settling into their new homes. Overall, undertaking a companionship role, as well as lending a hand to newcomer women in Calgary.
- Volunteer at numerous events hosted by Calgary Immigrant Women's Association. I support community programming through event operations, ticket sales, and community engagement activities at events.
Certification
Social Media Marketing - Hootsuite Academy
Accomplishments
Jason Lang Scholarship 3X
Timeline
Customer Service Representative
ATB Financial
03.2024 - Current
Front Desk Receptionist
Goodlife Fitness
01.2021 - 01.2023
Sales Associate
TJX Canada
01.2017 - 01.2021
Bachelors - Sociology
Mount Royal University